Concierge and Administration Worker

4 weeks ago

Melbourne, Victoria, Australia Launch Housing Full time
Overview

Concierge and Administration Worker at Launch Housing. This permanent, part-time role is based at ESCG in Melbourne and involves front-of-house operations and a range of administrative tasks, working with Case Managers, after-hours and tenancy management teams to support 65 formerly homeless tenants. Shifts are Monday to Friday, 7.30 PM – 10.30 PM.

Base pay range

A$39.81/hr - A$42.69/hr

About Launch Housing

Launch Housing is an independent Melbourne-based community organisation committed to ending homelessness. With over 400 staff across 16 locations, we provide housing, and support, education and employment services to drive change. The organisation values lived experience and diversity and offers training, supervision, wellbeing days, an Employee Assistance Program and more.

Responsibilities
  • Engage with tenants in an informal, strength-based, client-focused manner
  • Monitor tenants' wellbeing and communicate issues to support and/or tenancy staff
  • Facilitate referrals to external services as required
  • Provide welfare support to staff for welfare checks, in consultation with day staff and/or on-call
  • Assist tenants, staff and visiting professionals in accessing communal and program spaces
  • Provide phone concierge services
  • Report building maintenance issues and assist with access control for tenants, visitors and contractors
  • Maintain transport and essential goods as needed
  • Monitor entry/exit and visitor access; monitor CCTV and respond to incidents per procedures
  • Maintain accurate records in Front of House systems (e.g., Communications Log, Daily Sighting Register)
What we're looking for (Key selection criteria)
  • Qualifications or progress towards qualifications in Social Work, Youth Work, Community Services or related discipline (desired)
  • Ability to build positive relationships with people from diverse backgrounds
  • Strong interpersonal and communication skills (verbal and written)
  • Experience working with people with complex needs
  • Experience in Front of House/Reception duties
  • Good organisational and time-management skills
  • IT proficiency and ability to use client management systems
  • Demonstrated ability to complete tasks efficiently and solve problems
  • Commitment to Launch Housing values and mission to end homelessness
Benefits
  • Wellbeing days, ceremonial leave, Carers leave and study leave
  • Flexible working arrangements
  • Purchased leave and 17.5% leave loading
  • 8 weeks' gender-neutral paid parental leave after 12 months
  • Salary packaging options for tax savings on personal expenses and dining/accommodation
  • Supportive and progressive work environment
Additional information

Open to internal applicants. Applications close 26 September 2025. To apply, click Apply for this job and submit a cover letter addressing the key selection criteria along with your CV. For a copy of the position description, contact careers@launchhousing.org.au. Launch Housing is a dog-friendly organisation where applicable. A Working with Children Check and satisfactory criminal history check are required. We are an Equal Opportunity employer and encourage diverse applicants including Aboriginal and Torres Strait Islander peoples, people with a Lived Experience of Homelessness, and people with disability.

Location

Melbourne, Victoria, Australia (ESC G)


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