Reservations Agent

Overview

QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, Australia

QT Gold Coast is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About QT: QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

About the Role

As Group Reservations Agent you’ll manage social bookings for the resort from sourcing new business, converting leads, planning, execution and being the dedicated liaison between customer and the resort. You will maximise short and long term performance in line with the annual business and strategic sales and marketing revenue plan as well as the assisting the EVT global footprint.

Key Responsibilities

- Drive sales by sourcing new leads, converting business, and building strong client relationships.
- Monitor sales performance, identify trends, and adjust strategies to achieve revenue targets.
- Deliver exceptional client experiences through site inspections, events, and dedicated account management.
- Collaborate with internal teams to ensure seamless delivery of client requirements and business goals.
- Provide input into business plans, sales campaigns, and product development to stay ahead of the competition.
- Maintain accurate reporting, forecasts, and updates in line with company standards.

Skills & Experience

- Minimum 2 years’ experience in sales, ideally within hotels or hospitality, with proven success.
- Strong presentation, communication, and negotiation skills.
- Ability to develop sales strategies, set targets, and deliver results.
- Proactive, flexible, and client-focused, with strong relationship-building skills.
- Commercially savvy and able to identify market opportunities and trends.
- Familiarity with hotel systems and planning principles is an advantage.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapidcareer growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company

Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.

QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, Australia

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