Reservation Agent

2 weeks ago

Gold Coast, Australia The Star Entertainment Group Full time

**Reservations Agent - Group Bookings**

The Star Gold Coast is seeking a motivated Reservations Services Agent experienced in group bookings to be the ambassador for our award-winning restaurants and luxury 5-Star Hotels.

As the voice and point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.

12-month FT contract based in Gold Coast.

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**What will my day look like as Reservations Service Agent?**
- Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations.
- Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind.
- Organise and co-ordinate Group Reservation elements including room drops, group arrivals, early check-ins, late check-outs, in-room amenities and upgrades.
- Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive.
- Complete handovers with Front Office team prior to client arrivals and VIP guests.

**Our benefits**
- Discounts across award winning restaurants and accommodation
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Both parental and secondary carers leave available to all employees
- Lifestyle discounts including gym memberships and laundry services
- FREE buffet meal with a new menu every day
- Discounted staff parking every day including weekends and late nights
- Career development, training, and courses via The Star Academy
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

**To be successful in this role you will have**:

- A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience
- Knowledge of property management/reservations systems (i.e., Opera)
- Prior experience in group reservations and within a hotel on-site environment
- Strong verbal and written communication skills required

**About us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

**It's your move**

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