Reservations Agent

Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo, and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

The Role

We currently have a fantastic career opportunity for motivated casual Reservations Agents, based at Stamford Plaza Sydney Airport in Mascot.

The Reservations Agent is responsible and accountable for the administration of all reservations and inbound call enquires, special guest requests, as well as ensuring the accurate inputting and processing of all reservations information. This role is also responsible for up-selling and promoting the Hotels/' facilities through strong product knowledge.

Responsibilities

The Reservations Agent handles all reservation administration, processes inbound calls and guest requests, and inputs reservation information accurately. The role supports up-selling and promotes hotel facilities through solid product knowledge.

Qualifications

- Previous experience in a Front Office or Reservation Department;
- Passion to deliver a 5-star service at all times;
- Impeccable grooming and well mannered;
- Ability to work in a team environment that aims to achieve a high level of service;
- Knowledge of Opera system will be advantageous;

Benefits

- Great employee discount on food & beverage at all Stamford Hotels & Resorts;
- Dry cleaning for business attire;
- Free duty meals;
- Complimentary parking;

How to Apply

Please click the apply button to submit your application with your resume and cover letter.

The successful applicant must hold or be willing to obtain a National Police Clearance.

Stamford Hotels and Resorts is an Equal Opportunity Employer.

Personal Details

- Title *
- First name *
- Last name *
- E-mail *

Digits only or add + for international numbers

- Street *
- Street Cont.
- City, Town or Suburb *
- Postcode or Zipcode *
- Country *
- State, Region or Province *
- LinkedIn URL (Please click on your profile and copy the URL from your profile page.)

Questions

Which of the following statements best describes your right to work in Australia? *

- I/'m an Australian citizen
- I/'m a permanent resident and/or NZ citizen
- I have a graduate temporary work visa
- Working Holiday Visa
- Student Visa
- I require sponsorship to work for a new employer (eg 457 visa)

Have you completed a qualification in travel and tourism?

- Yes, Certificate II
- Yes, Certificate III
- Yes, Certificate IV
- Yes, Advanced Diploma / Associate Degree
- I have a qualification in travel and tourism which isn’t listed
- I don’t have a qualification in travel and tourism

Do you have experience as a travel agent within a retail environment?

- Yes
- No

Do you have native or bilingual proficiency in any languages other than English?

- No
- Yes

Please outline your expected salary (including superannuation):

- Answer field in application

How much notice are you required to give your current employer?

- None, I/'m ready to go now
- 1 week
- 2 weeks
- 3 weeks
- 4 weeks
- 5 weeks
- 6 or more weeks

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