Guest Service Agent

3 days ago

Gold Coast, Australia Village Roadshow Limited Full time

**Guest Service Agent - Nights**
**Part Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)**
**Sea World Resort, Main Beach Gold Coast**

**About the company**:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst ‘Creating joy and memories that last lifetimes’

**Benefits**:

- Unlimited free entry to our theme parks
- Food and beverage and retail discounts
- Unique team member events
- Opportunity for professional development

**About the role**:
Work at Australia’s only Theme Park Resort Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries.

**Duties**:

- Meet and greet guests in a friendly and professional manner during check-in and check-out process
- Collect, store and deliver guest luggage
- Assist with guest needs, provide information and resolve general guest concerns
- Prepare internal reports and arrivals for the next day
- Cash handling and accounts reconciliation

**Skills and Experience**:

- A high level of interpersonal skills
- Experience working under pressure and in a team environment
- Passion and drive for exceptional customer service
- Dedicated to excellence and to produce exceptional results
- Available to work on any day including weekends and nights
- Opera Property Management System experience desirable

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