Reservations Agent

Rydges Fortitude Valley, 601 Gregory Terrace, Bowen Hills, Queensland, Australia

Rydges Fortitude Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges Fortitude Valley: Rydges Fortitude Valley is a contemporary hotel located in the heart of Brisbane’s vibrant entertainment and cultural precinct. Offering 208 stylish accommodations with modern amenities, Six Acres Restaurant and Bar Gusto the hotel is situated near the Brisbane Showgrounds and a short distance from popular attractions, restaurants, and nightlife. With its relaxed atmosphere Rydges Fortitude Valley provides a perfect blend of comfort and location for both business and leisure travelers.

About the Role

We are seeking a highly organised and detail-oriented Reservations Coordinator to join our team. In this role, you will be the key point of contact for group accommodation bookings, ensuring a seamless experience from the initial enquiry through to final account processing. You’ll work closely with our sales and operations teams to deliver exceptional service, maximise revenue opportunities, and support the smooth running of hotel operations.

Key Responsibilities

- Efficiently manage all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding group accommodation.
- Coordinate group bookings from contract stage through to final account settlement.
- Process reservations, cancellations, and amendments promptly and accurately.
- Communicate group requirements, special requests, and VIP arrangements with hotel departments.
- Support Group Sales initiatives and assist the Operations Team during peak check-in periods.
- Handle guest complaints with professionalism, escalating to management where required.
- Maintain up-to-date knowledge of hotel rooms, rates, and packages to upsell effectively.

Skills & Experience

- Proficiency in Opera Cloud and Ivvy systems.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and confidence to make decisions under pressure.
- Experience coordinating group bookings and working across multiple hotel departments.
- High level of accuracy and efficiency in processing reservations and managing client requirements.
- Customer-focused with the ability to build positive relationships with guests, partners, and colleagues.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid-career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company

Join Rydges Fortitude Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.

Rydges Fortitude Valley, 601 Gregory Terrace, Bowen Hills, Queensland, Australia

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