Service Desk Coordinator

Do you have a background working in an ICT service desk environment and would like to step up into a supervisory role in a complex organisation?

This is an exciting opportunity to join North Regional TAFE in a dynamic role located in the beautiful Northwest of Australia which is home to the world’s oldest continuing cultures.

We are seeking a flexible and responsive ICT practitioner to join the College as the Service Desk Coordinator. As the Service Desk Coordinator, you play a critical role in overseeing and managing the service desk team in the provision of quality advice and technical ICT support services to a range of clients.

As the Service Desk Coordinator, you will be responsible for SOE development and deployment, as well as providing ongoing maintenance, support and resolution of complex hardware and software problems.

This position has flexibility to be based at either the Karratha or Broome campus; however regular travel to other North Regional TAFE campuses across the Pilbara and Kimberley regions is required.

If you have demonstrated experience in supervising an ICT team, strong technical proficiency in network administration of desktop environment operating systems using tools such as SCCM, ZENWORKS, ALTIRIS, we want to hear from you

About the College

North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.

NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).

Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.

We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.

If you would like to speak to an independent employment support service professional for free advice, resume tips, creating cover letters, responding to selection criteria or conducting some interview practice, give your local Jobs and Skills Centre a call on 13 64 64.

Jobs and Skills Centres are one-stop shops for careers, training and employment advice and assistance. Services are free, and accessible to all members of the community.

What we offer

At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:

- Government housing with a generous subsidy paid for by the College. You would pay between $264 - $532 weekly in rent depending on the category of the property. The benefit/subsidy is worth approximately $60,000 per year paid for by the College.
- District Allowance from $9,449 - $18,898 per annum.
- Generous travel subsidy up to $1,890 each for yourself and your dependents plus additional travelling time each year.
- Relocation allowance of up to $6,500, if relocating from another region within Western Australia.
- Air-conditioning subsidy of approximately $3,000 to offset a proportion of your power bills during applicable months.
- Seven weeks leave each year by working a 39-hour week.
- Flexible working arrangements.
- Tax reducing salary-packaging options.
- Employer Superannuation Contribution of 12%.
- Access to NR TAFE’s corporate uniform.
- Free access to confidential Employee Assistance Program (EAP) for you and your family.
- Up to five days Cultural Leave for Aboriginal and Torres Islanders

Want to know more?

Please contact Mr Jake Chorlton, Manager Information Services (CIO) on (08) 9192 9119 or jake.chorlton@nrtafe.wa.edu.au

How to Apply

Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

Applicants are required to apply online and submit the following by the closing date detailed below:

- A comprehensive Resume including two professional referees
- A written application of no more than two (2) pages addressing the selection criteria outlined in the attached Job Description Form.

Advertised Reference Number: NRG059.25S

Please ensure your application documents are complete and ready for upload, prior to clicking on the b Apply for Job button .

If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.

Other Conditions and Eligibility

Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.

All new staff at NR TAFE are required to have a current WA ‘C’ class driver’s licence as regular travel is required between campuses.

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.

An executive search may also be conducted to supplement the field of applicants.

Please note…

The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.

Applications close Wednesday 12 November 2025 at 4:00pm (WST).

Position Title Service Desk Coordinator

Agency North Regional TAFE

Salary Level 4, $95,782 - $100,526 pa, PSCSAA

Location Karratha or Broome

Unit/Division Corporate Services

Branch Information Services

Work Type Permanent - Full Time

Position No. 30000745

Closing Date 2025-11-12 4:00 PM

Position Title Service Desk Coordinator

Branch Information Services

Location Karratha or Broome

Work Type Permanent - Full Time

Position No. 30000745

Salary Level 4, $95,782 - $100,526 pa, PSCSAA

Closing Date 2025-11-12 4:00 PM

Agency Training Business Services

Description

Permanent Appointment

Do you have a background working in an ICT service desk environment and would like to step up into a supervisory role in a complex organisation?

This is an exciting opportunity to join North Regional TAFE in a dynamic role located in the beautiful Northwest of Australia which is home to the world’s oldest continuing cultures.

We are seeking a flexible and responsive ICT practitioner to join the College as the Service Desk Coordinator. As the Service Desk Coordinator, you play a critical role in overseeing and managing the service desk team in the provision of quality advice and technical ICT support services to a range of clients.

As the Service Desk Coordinator, you will be responsible for SOE development and deployment, as well as providing ongoing maintenance, support and resolution of complex hardware and software problems.

This position has flexibility to be based at either the Karratha or Broome campus; however regular travel to other North Regional TAFE campuses across the Pilbara and Kimberley regions is required.

If you have demonstrated experience in supervising an ICT team, strong technical proficiency in network administration of desktop environment operating systems using tools such as SCCM, ZENWORKS, ALTIRIS, we want to hear from you

About the College

North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.

NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).

Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.

We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.

If you would like to speak to an independent employment support service professional for free advice, resume tips, creating cover letters, responding to selection criteria or conducting some interview practice, give your local Jobs and Skills Centre a call on 13 64 64.

Jobs and Skills Centres are one‑stop shops for careers, training and employment advice and assistance. Services are free, and accessible to all members of the community.

Find out more by visiting our website: www.northregionaltafe.wa.edu.au

What we offer

At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:

- Government housing with a generous subsidy paid for by the College. You would pay between $264 - $532 weekly in rent depending on the category of the property. The benefit/subsidy is worth approximately $60,000 per year paid for by the College.
- District Allowance from $9,449 - $18,898 per annum.
- Generous travel subsidy up to $1,890 each for yourself and your dependents plus additional travelling time each year.
- Relocation allowance of up to $6,500, if relocating from another region within Western Australia.
- Air‑conditioning subsidy of approximately $3,000 to offset a proportion of your power bills during applicable months.
- Seven weeks leave each year by working a 39‑hour week.
- Flexible working arrangements.
- Tax reducing salary‑packaging options.
- Employer Superannuation Contribution of 12%.
- Access to NR TAFE’s corporate uniform.
- Free access to confidential Employee Assistance Program (EAP) for you and your family.
- Subsidised annual influenza vaccination.
- Up to five days Cultural Leave for Aboriginal and Torres Islanders

Want to know more?

Please contact Mr Jake Chorlton, Manager Information Services (CIO) on (08) 9192 9119 or jake.chorlton@nrtafe.wa.edu.au

How to Apply

Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

Applicants are required to apply online and submit the following by the closing date detailed below:

- A comprehensive Resume including two professional referees
- A written application of no more than two (2) pages addressing the selection criteria outlined in the attached Job Description Form.

Advertised Reference Number: NRG059.25S

Please ensure your application documents are complete and ready for upload, prior to clicking on the b Apply for Job button .

If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.

Other Conditions and Eligibility

Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.

All new staff at NR TAFE are required to have a current WA ‘C’ class driver’s licence as regular travel is required between campuses.

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.

An executive search may also be conducted to supplement the field of applicants.

Please note…

The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.

Applications close Wednesday 12 November 2025 at 4:00pm (WST).

Position Title Service Desk Coordinator

Agency North Regional TAFE

Salary Level 4, $95,782 - $100,526 pa, PSCSAA

Location Karratha or Broome

Unit/Division Corporate Services

Branch Information Services

Work Type Permanent - Full Time

Position No. 30000745

Closing Date 2025-11-12 4:00 PM

Position Title Service Desk Coordinator

Branch Information Services

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