Service Desk Analyst

4 days ago

Bunbury, Western Australia Peoplebank Australia WA Full time $60,000 - $90,000 per year
  • 6-Month Contract with a WA Government Department – Regional Site Support
  • Hands-on Service Desk Role
  • Work Across Bunbury & Collie – Microsoft Tech Environment

Service Desk Analyst – Government Department (6-Month Contract)

Are you a skilled and customer-focused Service Desk Analyst looking for your next challenge in a dynamic government environment? We're seeking a motivated IT professional to provide technical support and maintain end-user computing environments across multiple regional sites.

About the Role

This is a hands-on role requiring physical presence across three regional locations (two in Collie, one in Bunbury). You'll be part of a team delivering high-quality support services, ensuring smooth operation of IT systems and hardware for a large government department.

Key Responsibilities:

  • Provide first-level support for incidents and service requests, ensuring timely resolution and adherence to SLAs.
  • Support and maintain end-user standard operating environments across various devices, with a focus on Microsoft technologies.
  • Provision and troubleshoot hardware, software, applications, peripherals, and portable telephony devices.
  • Participate in IT asset lifecycle management and enforce SOE policies.
  • Travel between regional sites as required, adhering to safety and travel policies.
  • Attend scheduled meetings and contribute to project status reporting.

Requirements:

  • ICT qualifications or equivalent experience in medium/large organisations.
  • Knowledge of ITSM frameworks (e.g. ITIL).
  • Strong troubleshooting skills and experience with SCCM, VDI, Group Policy.
  • Valid WA Driver's Licence and willingness to travel.
  • Excellent communication and teamwork skills.
  • Valid WA Driver's Licence (C or C-A class) and willingness to travel between sites.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.

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