Dispatch Manager

Overview

Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

- Grow your career with tailored development programs

- Thrive your way with flexible work options

- Make your mark in a high-performing, values-led team

Metcash Food is all about championing successful independents. We partner with thousands of IGA and Foodland retailers across Australia, helping them thrive by offering competitive pricing, a strong supply chain, and the tools they need to serve their local communities. Being part of Metcash Food means you’re not just supporting independent retailers — you’re helping strengthen communities one store at a time.

About the Opportunity

We’re looking for a Dispatch Manager to join our Campbell’s team in Clayton. Reporting to the Branch Manager, you’ll lead the warehouse dispatch function for outbound goods, ensuring safety, compliance, and exceptional customer service. You’ll also work closely with transport providers to ensure efficient and timely deliveries while driving continuous improvement across the team.

In this Role

- Oversee the dispatch, handling, and distribution of all outbound orders.

- Manage staffing levels and workloads to optimise operational efficiency.

- Build and maintain relationships with transport providers and customers.

- Implement processes to minimise shrinkage and improve service levels.

- Lead and supervise loaders, pickers, and admin teams, ensuring performance and development.

- Uphold all safety, OHS, CoR, HACCP, and compliance requirements.

- Resolve operational issues quickly to maintain high levels of customer service.

- Drive continuous improvement by recommending and implementing better processes.

You’re Likely a Match If

- At least 5 years’ experience in a similar warehouse or dispatch management role.

- Strong knowledge of Chain of Responsibility (CoR) requirements.

- Experience leading and developing diverse teams in a fast-paced environment.

- Excellent time management and organisational skills.

- Strong communication skills with the ability to inspire and motivate others.

- Proven ability to resolve operational issues while maintaining customer satisfaction.

- Warehousing or distribution qualifications (desirable).

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

- Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

- Career Growth: Endless learning and development opportunities

- Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

- Mental Health: Gold accreditation by Mental Health Australia

- Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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