Works Dispatcher

**Works Dispatcher**:

- Melbourne, VIC, AU, 3000**About us**:
We’re a team that cares about you and your community. CitiPower and Powercor Australia is an essential service, supplying reliable, safe and affordable electricity vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

**About the Role**:
We are currently seeking an experienced works dispatcher to join our Faults Dispatch team network in a 12-hour scheduled shift roster working environment based at our Market Street head office in the CBD on a permanent basis.

The role itself is responsible for the daily assignment of our field resources to unplanned works on our network including the optimisation, control, dispatch and delivery of work orders for execution.

The role will be vital in ensuring all works are completed to maximise utilisation, productivity and target delivery achievement whilst meeting Health & Safety outcomes. In addition, the role will monitor all work to completion in real time, using initiative to identify, resolve or escalate exceptions and variations as required.

**About you**:
We are looking for someone with expert communication and time management skills. You will also be used to working as part of a collaborative team and using initiative and lateral thinking in resolving issues or problems. This is a rare opportunity not to be missed

**What you’ll deliver**:

- Prioritise, co-ordinate and ensure works are dispatched in a timely fashion that resolves in day jeopardies and re-scheduling as required in line with business requirements
- Manage fault activities during normal, emergency, and escalated events to minimise unplanned customer minutes off supply through adequate monitoring and coordination.
- Maintain accuracy and integrity of all information within the work program by updating relevant business information systems in a timely and accurate manner e.g. IVR (including manual messages), OMS, Estimated Time of Restoration, crew manager, ClickSchedule, Map Insights.
- Utilise all sources of information including customers, resources, and business information systems to achieve informed prioritisation of works.
- Co-ordination of information between customers, contact centre, field crews, internal stakeholders and other groups and external authorities (e.g.: police, fire agencies, Availability Team Leaders, Network Availability Officers, Operations and Control Staff).
- Contribute to regular reporting and information forums to review work programs and project progress

**To succeed in this role you’ll have**:

- Advanced Diploma qualification in ESI Power Systems or a relevant technical trade discipline with field experience and/or;
- Extensive experience in the coordination, dispatch and control of work and/or resources within the utilities sector.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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