Network Dispatcher

Location:
Victoria, Australia

Custom Field 1: Permanent Full Time

Description:

• Play a critical role in keeping the lights on for Victoria
• Grow our network and support the energy transition with genuinely good people
• Make a real difference and help shape our customers' Energy Future

At AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia's cleaner energy future.

It's time to take charge and become part of a team that's key purpose is to keep the lights on for the whole state, whilst controlling the energy transition.

As the Network Dispatcher in our Network Operations team, you will play a critical role in reviewing and validating fault information, allocating and dispatching faults to field crews for the restoration and / or repair of outages on the Ausnet Services distribution gas and electricity networks to maximise customer supply safely and reliably.

This role is based in Melbourne CBD (on- site, shift work required) and is part of the Network Operations & Delivery team.

This role will deliver real outcomes, including but not limited to:

• Ensure performance is in accordance with the Service Level Agreements (SLAs) and Customer Satisfaction (CSAT)
• Work autonomously to ensure safety for the public and field personnel

• Coordinate response to faults including:

• • Initial assessment of the extent of the fault
• • Accurately document the incident in Outage system
• • Interface to Customer Faults and Emergency team system to ensure that timely supply outage information is available
• • Allocate or dispatch faults to the most suitable crew/s to minimise customer restoration time

• Determine importance of faults and prioritise when appropriate

• Dispatch other non-fault requests to field personnel according to business priority
• Maintaining a high level of situational awareness and make informed decisions based on all sources of information
• Document and action significant events and accidents that are reported from the field
• Notify the ESV, emergency services and/or internal departments to AusNet Services of significant events where required
• Provides required support during emergency situations, events and/or business escalations
• Responds to an incident / emergency in accordance with procedures/processes
• Assists in an emergency / escalated events in the communication and monitoring of an incident

You don't need to check every box; however, we are looking for a good combination of:

• Applied experience with operational technology systems e.g. outage management systems
• Sound knowledge of AusNet's electricity and gas network elements
• Working knowledge of network faults and response priorities in gas and electricity networks
• Demonstrated ability to identify, analyse and evaluate information from a variety of sources and evaluate technical solutions
• Experience in a dynamic operational environment highly regarded
• Displayed digital dexterity to adopt new technologies to improve the network, customer experiences and the way we work
• Demonstrated owner's mindset to prioritise decisions that put AusNet first, assessing and managing risk, considering how actions contribute to AusNet's brand, reputation (public view, regulators, shareholders) and success
• Ability to remain focused and calm under high pressure, high volume, and dynamic environments
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Consistent application of analytical / problem solving skills
• The ability to adapt and/or evolve in new/changing circumstances and adopt a change mindset to be open to new concepts and support others shift behaviours where needed

A real place to belong

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.

We believe in more than just competitive pay. Here's what sets us apart:

• Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we'll work with you to help balance work and life.
• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
• Perks: we offer all the other perks you've come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.

As an industry in transformation, we're excited by the possibilities ahead.

So, if you're passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.