Client Services Officer

3 days ago

City n Capital Territory, Australia Lawrance Private Wealth Full time $60,000 - $80,000 per year

Company Description

Lawrance Private Wealth is an independent financial advisory firm, comprised of experienced private wealth professionals, dedicated to providing exceptional investment solutions and financial advice to our clients.

Role Description

We are seeking a proactive and detail-oriented CSO to support our team to ensure an exceptional experience for our clients. This is a fantastic opportunity for someone looking to continue their career in the financial services industry, with potential for future development.

As a CSO you'll be an essential part of the team, helping our financial advisors deliver excellent service. You'll provide administrative support and assist with client communication, collaborating with the advice team to ensure seamless service delivery.

The role is full-time, based in Canberra, with a potential for part-time for the right candidate.

Role and Responsibilities

  • Provide general administrative support to Financial Advisers, Advice Manager & Senior Paraplanner.
  • Ensure client relationships are maintained via high levels of service and appropriate and timely communication
  • Maintaining client database to ensure the information is accurate and complete
  • Prepare and process client documentation, including forms and compliance paperwork
  • Implementation of advice and actioning recommended strategies across various platforms and products
  • Action items from client meetings are undertaken in a timely and complete manner

Skills & Experience

  • 3+ years experience in the industry is preferred
  • Experience in an administrative or client services role (experience in financial services industry will be highly regarded)
  • Strong organisational skills with the ability to manage multiple tasks
  • Clear and professional communication skills - written and verbal
  • Attention to detail and accuracy is a must
  • Knowledge of advice implementation and compliance processes for financial services highly regarded
  • Comfortable using Microsoft Office and learning new systems (CRM experience via Advisor Logic and/or Xplan is a bonus)
  • Ability to work both independently and operate well within a partially remote team
  • A keen interest in financial services and a desire to grow in the industry

If you have any questions about the role, feel free to get in touch via

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