IT Support Officer
1 month ago
We are seeking a skilled IT Support Officer to join a small-medium sized organisation based in Murrarie. As the first point of contact and initial support officer across the organisation, you will play a key role in ensuring that their technology infrastructure runs smoothly and efficiently.
**Key Responsibilities**:
Follow managerial instructions and work instruction documents;
Provide effective service for system user I.T. queries and issues in a timely manner;
Respond to Help Desk tickets and queries within service expectations and guidelines;
Ensure efficient workflows are in place; using accepted prioritisation guidelines for incoming support requests;
Advise the Systems Administrator of general and emergent IT and Infrastructure issues as they occur;
Achieve all tasks within timeframes and prioritisation ranking as identified in the task management system;
Assist with the induction of new system users, including training on basic system usage;
In liaison with the IT team, remain well-informed and provide approved advice on emerging critical software/hardware patches and manage deployment to system users;
Identify problems or errors, assess and understand the issue and escalate; and
When required, escalate issues and document within the relevant system.
**Skills & experience**:
Previous experience working in I.T. support / help desk role;
Previous experience in asset management or database management;
Demonstrable customer service skills and focus;
Good knowledge of technical management, information analysis and computer hardware and software systems;
Good understanding of network architecture and client / server technology;
Experience of IT-related building service / infrastructure operations;
Ability to provide introductory / onboarding training for new users;
Ability to communicate technical information / instruction to non-technical people; and
A succinct and clear communication methodology.
Please submit your resume in Word format only.
Matthew Cameron.
ASSOCIATE, INFORMATION TECHNOLOGY
Get in touch
Call me on 07 3232 9146
Visit me at the Brisbane offices
Connect with me on LinkedIn
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