![Exclaim IT Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Deployment Support Analyst
2 months ago
**Competitive hourly rate on offer**:
- Flexible work arrangements
- Brisbane City location
- Must have ITIL experience
**Location**:Brisbane, Queensland - Australia
**Work type**:Contract
**Date Posted**:20 July, 2023
**Reference**:#15869
**About the role**.**:
Our client is seeking an experienced Deployment Support Analyst to join their team. The Deployment Support Analyst will provide you with the opportunity to support the departments’ front line services through the tangible delivery of efficient, seamless and easy to use access to reliable Information Communication and Technology (ICT).
**Key responsibilities**.**:
- Liaising with the project manager, local business officers and ICT Operations staff to confirm or adjust deployment schedules with agility
- Installation and testing of plug and play, Laptop, Dock, Monitor, printer, local network and hardware accessories
- Executing non-complex technical optimisations to improve internet or local network performance
- Troubleshoot, and rectify where possible, internet, local network or ICT equipment issues
- Facilitating the delivery of ICT equipment from nearby centres to AS&RS Houses
- Provide updates to project management on install progress and other activities
- Capturing quality assurance and other requested documentation during installs
- Facilitating reconciliation of ICT assets, ensuring asset registers are maintained and updated.
- Follow procedures to prioritise and diagnose issues, answer questions, resolve incidents directly related to the ICT Connectivity rollout
**Highly desirable**.**:
- Proven experience in ICT concepts, practices, and frameworks, including ITIL and incident management
- Comfortable setting up small wired or WI-FI networks
- Supporting and using both Microsoft technologies including mandatory experience with O365, SCCM and ServiceNow
**Benefits**.**:
- Brisbane City location
- Flexible working arrangements
- Must have ITIL experience
**Contact**.**:
- Please note that a National Police Check might be required as part of pre-employment screening._
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