Helpdesk Support Officer
3 weeks ago
**Hourly market rates that are highly competitive**:
- A flexible hybrid arrangement
- Large state government agency
- Immediate start required
**Location**:Brisbane, Queensland 4000 - Australia
**Work type**:Contract
**Date Posted**:14 November, 2023
**Reference**:#16175
**About the role**.**:
This opportunity exists within Information & Technology. The ICT Officer Role often works across functional boundaries within PT’s complex and dynamic ICT environment. Reporting to the team Manager, the ICT Officer provides support to clients both within a Service Desk environment and on-premises when required.
**Key responsibilities**.**:
- Maintains strong positive relationships with the management, team members, and stakeholders and actively participates in teamwork and activities.
- Provides accurate specialist advice and guidance to business, management and other key stakeholders with regards to delivery, operation and use of ICT and information management, and potential business benefits.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Carries out agreed operational procedures and contributes to standards and procedures for the achievement of good practice.
- Participates in the delivery of services including development of products, testing and remediation of identified issues, assistance and support for users, as well as maintenance of accurate records and documentation.
**Highly desirable criteria**.**:
- Experience with ITSM tool ServiceNow and, while not mandatory, relevant tertiary qualifications in Business and/or Information Technology will be highly regarded.
**Contact details**.**:
- Please note that a National Police Check might be required as part of pre-employment screening._
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