Ict Officer

2 months ago


Brisbane, Australia Exclaim IT Pty Ltd Full time

**Competitive hourly rate on offer**:

- Flexible work arrangements
- Work in a Queensland Government role
- Brisbane location

**Location**:Brisbane, Queensland 4000 - Australia

**Work type**:Contract

**Date Posted**:7 February, 2024

**Reference**:#16377

**About the role**.**:
This opportunity exists within Information & Technology. The ICT Officer Role often works across functional boundaries within PT’s complex and dynamic ICT environment. Reporting to the team Manager, the ICT Officer provides support to clients both within a Service Desk environment and on-premise when required.

**Key responsibilities**.**:
The ICT Officer performs a variety of different functions across ICT based on organisational priorities within the scope of the role, including the following:

- Maintains strong positive relationships with the management, team members, and stakeholders and actively participates in teamwork and activities.
- Provides accurate specialist advice and guidance to business, management and other key stakeholders with regards to delivery, operation and use of ICT and information management, and potential business benefits.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Carries out agreed operational procedures and contributes to standards and procedures for the achievement of good practice.
- Participates in the delivery of services including development of products, testing and remediation of identified issues, assistance and support for users, as well as maintenance of accurate records and documentation.

**Highly desirable**.**:
Experience with ITSM tool ServiceNow and, while not mandatory, relevant tertiary qualifications in Business and/or Information Technology will be highly regarded.

**Contact**.**:
***.**:

- Please note that a National Police Check might be required as part of pre-employment screening._



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