Member Services Consultant

3 weeks ago

Melbourne, Australia UniSuper Full time

**Positive, diverse and collaborative working culture with amazing wellbeing programs**:

- **Fantastic opportunities for growth within this superannuation leader**:

- **Rostered hours between: 8:30am to 6:00pm**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

**About the Role**
Reporting to the Team Leader, you will be responsible for the timely and informative resolution of member enquiries across insurance, investments and superannuation.

On the job your role will be responsible for, however not limited to:

- Attendance and engagement within team meetings
- Attendance at professional development sessions
- Participation in team activities
- Get ready because this is the role that will set you up for an adventurous career within the financial services sector

Upon commencement you will undertake an amazing paid training program that will introduce you to UniSuper, our services and products. This training is designed to enhance your customer service skills, assist you in your day-to-day role, as well as provide education towards superannuation and advice qualifications.

**About you**
It is not essential to have come from a superannuation or call centre environment however we are looking for engaging, highly efficient and extremely passionate customer service focused individuals who are keen to commence, or progress, their superannuation experience.

You will have the natural ability to build rapport with our members, therefore strong communication skills and the attitude and desire to learn are crucial.

In addition to your proven ability to manage and work across multiple systems, you understand the need to ensure an extremely positive customer experience which will provide you with ongoing success in this truly extraordinary organisation.

**What US Offer**
We’re passionate about knowledge and sharing it amongst our members and our employees. We believe that a better future is ours to make. We take a long-term outlook and will invest in our employee’s development and training. With an open culture where all roles can flex you will also receive:

- Highly achievable performance incentive plan and generous wellbeing program
- Competitive salary package including 17% super as standard but with the ability to dial down to 10.5%
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Paid Culture and Community days (3 per year) allowing you to give back to your community and celebrate what is important to you
- Flexible working options
- A hybrid working model, allowing you to build collaborative relationships with your colleagues, in office, 60% of the week

**Think Great. Create Great.

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