Member Services Consultant

6 months ago


Melbourne, Australia UniSuper Full time

**25th September start date with industry leading training onsite over 5 weeks**:

- **Permanent and Contract opportunities available with rotating rosters between 8:30am to 6:00pm (Mon to Fri)**:

- **Positive, diverse and collaborative working culture with amazing wellbeing programs**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

**About the Role**
Reporting to the Team Leader you will be responsible for the timely and informative resolution of member enquiries across insurance, investments and superannuation.
On the job your role will be responsible for, however not limited to:

- Attendance and engagement within team meetings
- Attendance at professional development sessions
- Participation in team activities

Get ready because this is the role that will set you up for an adventurous career within the finance sector

Upon commencement you will undertake a five week fulltime, onsite induction and training program that will introduce you to UniSuper, our services and products. This training will enhance your customer service skills, train you in your day-to-day role as well as education towards superannuation and advice qualifications.

**About you**
It is not essential to have come from a superannuation or call centre environment however we are looking for intelligent, highly efficient and customer service focused individuals who are keen to commence, or progress, their superannuation experience.

You will have the natural ability to build rapport with our members, therefore strong communication skills and the attitude and desire to learn, are crucial.

In addition to your ability to manage and work across multiple systems, you understand the need to ensure an extremely positive customer experience - this will provide you with ongoing success in this truly extraordinary organisation.

**What US offer**
We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

- Highly achievable performance incentive (for perm employees)
- 17% super as standard but with the ability to dial down to 11% (for perm employees)
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Additional 3 days ‘Community and Culture’ leave allowing you to give back to your community and celebrate what is important to you
- We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that 60% in office is the best way to collaborate and build relationships with your colleagues, whilst offering flexibility as to how this works for you.

If you feel you have the experience and skills required for this role, please apply

**Think Great. Create Great.



  • Melbourne, Australia SustainAbility Full time

    Job Overview: Join this dynamic team as a Member Service Consultant  for an award-winning Superannuation Fund. You'll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance Key Responsibilities: Customer Support: Provide a first-class support service to existing members across an...


  • Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...

  • Member Consultant

    6 months ago


    Melbourne, Australia SMAART Recruitment Full time

    Competitive salary of $68k + an increased 12% Super! - Enjoy the flexibility of a hybrid working arrangement - East Melbourne office! - Wonderful chance to work for a company who put their staff and members FIRST! We are seeking **standout** member consultants to join a **highly successful** and rapidly growing business who work closely with...

  • Expression of Interest

    6 months ago


    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....


  • Melbourne, Australia Robert Half Full time

    A fantastic opportunity to join a leading industry Super Fund for 6 months! Working in their Member Service team. **About the Company** **About the Role** This position involves offering exceptional and effective service to Members of the fund supporting them with; - Responding efficiently and accurately to members and employers in line with Quality...

  • Service Consultant

    3 months ago


    Melbourne, Australia Cbus Full time

    Service Consultant **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...


  • Melbourne, Australia Startek Australia Full time

    **About the role** We are seeking an exceptional **Customer Service Consultant** to join our dynamic team at Startek’s Ambulance Victoria Campaign. This 35 hour per week part-time role is integral in providing high-quality customer service and support to our valued Ambulance Victoria membership base. As a Customer Service Consultant, you will be the voice...


  • Melbourne, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 15/11/2024 Closing Date: 29/11/2024 **Job Type**: Permanent - Full Time Location: Melbourne Job Category: Accounting,Banking and Financial Services,Insurance & Superannuation **About CSC** At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the...


  • Melbourne, Australia Startek Australia Full time

    **About the role** We are seeking an exceptional **Customer Service Consultant** to join our dynamic team at Startek’s Ambulance Victoria Campaign. This 35 hour per week part-time role is integral in providing high-quality customer service and support to our valued Ambulance Victoria membership base. As a Customer Service Consultant, you will be the voice...


  • Melbourne, Australia Startek Australia Full time

    **About the role** We are seeking an exceptional **Customer Service Consultant** to join our dynamic team at Startek’s Ambulance Victoria Campaign. This 35 hour per week part-time role is integral in providing high-quality customer service and support to our valued Ambulance Victoria membership base. As a Customer Service Consultant, you will be the voice...


  • Melbourne, Australia Cbus Full time

    Advice Services Consultant **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've...

  • Claims Consultant

    1 month ago


    Melbourne, Victoria, Australia Tal Services Limited Full time

    Job Title: Claims ConsultantAbout the Role:We are seeking a highly skilled Claims Consultant to join our team at Tal Services Limited. As a Claims Consultant, you will be responsible for the proactive management of a portfolio of life insurance claims in accordance with our claims philosophy, claims handling procedures, policy terms & conditions, and...


  • Melbourne, Australia Cbus Full time

    Outbound Consultant, Advice Services **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...


  • Melbourne, Australia Goodlife Health Clubs Full time

    21-Nov-2024 FLG/1832470 Melbourne - CBD and Inner Suburbs - Category: - Sales- Position Type: - Full Time- Application Close Date: - 21-Dec-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97...


  • Melbourne, Australia Myob Full time

    About the role In this role, you'll join a successful team to provide quality consulting, implementation and training services on MYOB applications and excellent customer service to our Enterprise clients. Reporting to the Service Delivery Manager, you'll provide experienced advice, seek out opportunities and identify risks whilst driving success and...


  • Melbourne, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life. From the millions of Australians, we protect, to those that make it happen every day at TAL, people really are what we’re all about. TAL needs people who represent our diverse Australian community.   People who embrace our spirit and inspire confidence in their colleagues, customers and...

  • Solid Plasterer

    2 months ago


    Melbourne, Australia Sherry Consultant Services Full time

    **Duties and Responsibilities**: - Reading and interpreting plans and specifications - Carrying out measurements and calculations - Handling solid plastering materials and using solid plastering tools and equipment - Preparing surfaces for plastering - Fixing steel for solid plastering - Restoring and renovating solid plasterwork - To thoroughly understand...


  • Melbourne, Australia Sherry Consultant Services Full time

    **Responsibilities**: - Manage client performance, optimizations, budget delivery and KPI tracking - Developing and executing digital marketing campaigns across relevant platforms, particularly Google Ads & Facebook Ads - Implement and contribute to the continued evolution of best practice performance management - Provision of strategic advice, acting as...


  • Melbourne, Australia UniSuper Full time

    **17% super / additional Christmas leave / personal development budget and more**: - **Lead one of our dynamic and engaging Member Services teams**: - **Great Place to Work certified** **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us...


  • Melbourne, Australia Heritage and People's Choice Full time

    Member Relationship Consultant - Collins Street, Melbourne CBD **Are you looking to take the next step in your career in banking?** Working with us at People First Bank as a **Member Relationship Consultant**, you will be empowered to have meaningful conversations with our members - to understand their financial position, goals and aspirations, and help...