Member Service Consultant, Melbourne

2 weeks ago

Melbourne, Victoria, Australia cbus Full time
Be the integral link with our members and how they experience our Fund.

  • Assist our members with their super, insurance claims or general advice needs
  • 12month, fixed term contract, with view to extend. Melbourne CBD.

About Cbus
Created by workers, for workers, Cbus Super is one of Australia's most successful superannuation funds.

For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.

As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About your role

Cbus provides its members an in-person service experience, allowing our members a space to come in to and ask for assistance with their superannuation accounts, make an insurance claim or receive general superannuation advice, to maximise their retirement outcomes.

Being a Member Service Consultant at Cbus, means you are the face of Cbus. You are an integral link with our members and how they experience our Fund.

This role will see you welcome Cbus members, assist them with their queries - and where appropriate - provide general superannuation advice.

You'll assist members, prospective members, and employers in completing documentation accurately and completely to ensure smooth processing by the administrator.


Please note:

Due to the nature of this role, you will be required to work in our office 5 days a week.


We're looking for a self-motivated, customer service focussed individual.

You'll have experience going out of your way to ensure that a customer receives the best possible experience, ideally in a banking or financial services environment.

With your great communication and interpersonal skills, you approach each customer interaction with a high level of empathy, energy, and enthusiasm.

Preferably, you'll have completed an RG146 in Superannuation, or are willing to complete the course in the first few months of your employment.


Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you

Applications close:
COB 13th July 2023, interviews may commence earlier.

Applicants must have current rights to work in Australia.

  • This is a 12month, fulltime Fixed term position, working 5 days in our Melbourne office._

Agencies, please note:
All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you

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