Business Operations Manager

3 days ago

Surry Hills, Australia WooliesX Full time

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

**What you'll do**

Reporting to the Head of Business Operations, you'll oversees the execution of the BU programs/initiatives portfolio ensuring that they're aligned to Woolworths At Work's strategic objectives. This role involves managing the portfolio of programs and initiatives, implementing Agile planning and delivery frameworks, providing business operations support, and overseeing project management. You'll serve as the key point of contact for program and initiative execution and ways of working across the Business Unit. This role involves constant interaction with product squads, customer-facing teams, and business enablement teams from Woolworths At Work, as well as squads and Transformation teams from the broader Woolworths Group.
- Manage the portfolio of all Business Unit programs and initiatives
- Define and report on delivery KPIs, progress, and status for the programs/initiatives portfolio
- Ensure data quality and structure across portfolio/delivery management tools
- Support the leadership team in work prioritisation, issue resolution, and capacity management
- Prepare and facilitate Big Room Planning as part of the Quarterly Delivery Cycle
- Facilitate Business Unit cross-programs/initiatives ceremonies (e.g., BU Showcase, BU Initiatives progress review, Initiatives Steering Committee)
- Coordinate risk management across all initiatives and projects Support squads in resolving inter-squad, inter-Tribe, and inter-BU issues and dependencies

**What will I bring?**
- Previous Portfolio Management experience in a similar role
- Strong stakeholder management and influencing skills
- Excellent communication and negotiation skills
- Advanced data anlysis skills Experience working within an eCommerce and/or retail business would be advantageous

**What you’ll experience**
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

- A progressive and flexible ‘work from anywhere’ policy that gives you more control over your work, life and wellbeing
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- As a leader in a crucial growth-focused role you will have regular exposure to our most senior business leaders in WooliesX and the broader Woolworths group and accumulate valuable experience to grow your career in surprising ways
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you

**Endless possibilities with Woolworths Group**
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group**
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

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