Operations Manager
7 months ago
Management role with fun, professional team
- Career progression and growth opportunities
- Salary + bonus + company perks
A fantastic opportunity for an experienced hospitality operations manager, focusing on all areas of the venue’s BOH procedures, services and logistics.
Tapping into your existing knowledge you will provide leadership and operational direction for the entire venue, including business planning and strategic direction of all operational processes.
Your goal is to ensure great guest experience through smooth BOH operations and delivery. You will focus elevating standards, effectively and efficiently leading a team, as well as supporting the General Manager deliver on business objectives
As a member of the senior management team you will play an active role in implementing improved systems and procedures that positively impact revenue generation, ensuring the venue reaches business goals and financial targets.
**THE VENUE**:
Hotel Harry sits proudly as one of the leaders of Sydney’s most vibrant precincts. The independent, heritage-listed Harry’s is set in the cultural heart of Surry Hills and outskirts of the CBD. As a 7 day a week multi-faceted venue we offer customers an exciting bistro, delicious beverages, gaming, unique function and event spaces and late-night music on the weekends.
**EXPERIENCE REQUIRED**:
- 5+ years venue operations experience (min 3 years in similar multi-faceted venue)
- Proven experience with creating an operational plan and ensuring it is executed effectively
**ABOUT YOU**:
- You have a strong service orientation, taking pride in delivering an exceptional guest experience.
- Demonstrated capability to work with a diverse team and maintain effective relationships
- Ability to interpret complex information and situations and provide valued direction
- Goal oriented with ability to work to multiple deadlines and key targets
- Strong organisational skills; can multi-task and problem-solve with ease
- High level of energy who enjoys a in a fast-paced environment.
- Excellent written and verbal communication skills with strong interpersonal, coaching and conflict resolution skills.
**BENEFITS & PROGRESSION**:
At The Point we value our people. We work as a team, and we value the quality of our venues over sheer quantity. This position is a critical part of the Harry’s management team, and you will be offered:
- Attractive salary + bonus scheme (paid quarterly)
- Group-wide discounts in all our venues
- Leadership training and career upskilling courses
- Mentoring from our group executive team
- Pathways to future leadership roles within The Point hospitality group
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