Head of Business Operations

2 weeks ago

Surry Hills, Australia Police Bank Full time

We are seeking a visionary and strategic Head of Business Operations to join our dynamic team. In this critical leadership role, you’ll be responsible for overseeing all aspects of our core banking operations, ensuring efficiency, effectiveness, and a seamless member experience.

**About the role**
- You will directly lead and manage several teams crucial to the bank’s operations (including account servicing, collections & hardships, fraud operations, financial crime management & account fulfilment and become a trusted partner to the CIO and CEO as you share key metrics, reports, operational business plans and other information around the bank’s operational performance.
- Provide on-going mentoring, oversee professional development as well as assisting with the recruitment and the on-boarding/induction of new staff
- Developing and implementing strategies to optimise the bank’s operational efficiency. This involves streamlining processes, identifying areas for cost reduction, and leveraging technology to improve productivity.
- Manage operational budgets
- Identifying and mitigating operational risks within the bank including ensuring compliance with regulations, data security, and fraud prevention.
- Review all Standard Operating Procedures (SOPs) and ensure they are accurate and the basis for training for all staff in the department.
- You will play a critical role in ensuring efficient processes that contribute to a positive member experience.

**What are we looking for?**
- You are a seasoned professional with 10+ years of experience in banking operations including leadership roles, with a proven track record of leading and motivating high-performing teams across diverse operational functions (e.g., loan processing, fraud, collections & hardship, account management, customer service). Strategic thinker with a keen eye for process optimization and a passion for leveraging technology to drive efficiency.
- Deep understanding of regulatory compliance, risk management frameworks, and data security best practices.
- Strong analytical and problem-solving skills with the ability to identify areas for improvement and implement effective solutions.
- Excellent communication, collaboration, and interpersonal skills to foster strong relationships across departments.
- Proactive and results-oriented leader with a commitment to achieving financial targets.

**Why you’ll love us**

At Police Bank, you’ll have the opportunity to make a real impact in a fast-paced and dynamic environment. We offer a competitive salary and benefits package, along with the chance to work with a talented team and contribute to the success of a leading financial institution.

**Ready to Lead the Charge?**

If you’re a passionate and results-oriented leader with a vision for the future of banking operations, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.

**Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and **permanent residents only**.

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