Customer Service Administrator

6 months ago


Somerton, Australia Collar Group Full time

Family owned company who have been operating for 40 years
- Ample progression opportunities
- $60-70k
- depending on experience

We are seeking a highly motivated and experienced Customer Service Administrator to join a growing team in Somerton. As a Logistics Specialist, you will play a crucial role in managing interactions between our clients, customers, and freight companies. Your primary focus will be ensuring the smooth flow of goods and maintaining exceptional customer satisfaction.

**Key Responsibilities**:

- **Customer Interaction**: Engage with clients and customers to provide top-notch service, address inquiries, and resolve issues promptly.
- **Logistics Coordination**: Collaborate with freight companies to facilitate the timely and efficient movement of goods, ensuring on-time deliveries and resolving logistics challenges.
- **Order Management**: Handle orders with professionalism, investigate reasons for rejection, and implement corrective actions to minimize future discrepancies.
- **System Operation**: Utilize your tech-savvy skills to navigate and leverage various systems efficiently, ensuring accurate and up-to-date information management.
- **Communication**: Maintain clear and concise communication with all stakeholders, keeping them informed of order status, delivery schedules, and any potential disruptions.

**Qualifications**:

- Previous experience in a customer service role within the logistics or manufacturing industry is highly preferred.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Tech-savvy, comfortable working with various software and systems.
- Excellent communication skills, both written and verbal.
- Problem-solving mindset with the ability to thrive in a dynamic environment.

**Location and Salary**:
The position is based in Somerton, offering a competitive salary of up to $70,000 per annum, depending on experience and qualifications.

**Hours: Monday-Friday 38 hour week**

We believe in recognizing and rewarding the talents of our team members, and this position presents an excellent opportunity for career growth and advancement.



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