Chsp Customer Care Manager

6 months ago

Sydney, Australia Healthcare Australia Full time

Travel reimbursed per kilometre
- Hybrid role - 2 days' working from home
- Happy Birthday to you The day off on your birthday each year

Home Nursing Group by Health care Australia are currently looking for a
**CHSP Customer Care Manager **to become a valued member of our Home Care team.

There are multiple location opportunities such as Sydney, Tamworth, Armidale or Port Macquarie.

Home Nursing Group by Health care Australia is the leading national healthcare business with Home Care, providing support to Aged Care Government Funding and self-funded individuals. Our goal is to provide the best quality support and care based on the Client’s lifestyle and needs.

**The Benefits**:
We believe in making sure our team have a work life balance and are fully equipped for their role requirements. Therefore we offer a number of opportunities to maximise your experience at Home Nursing Group.
- Hybrid role - 2 days’ working from home
- Travel reimbursed per kilometre
- Ongoing training and support within your role
- Access to a Virtual Wellness program
- 3 funded Employee Assistance Program sessions
- Happy Birthday to you The day off on your birthday each year
- Future career opportunities with an expanding national organisation

**About the role**:
This role will support the State Manager to facilitate the delivery of high-quality care for all clients. This position is designed to provide coordination for services under the CHSP program for areas within the New England, Mid North Coast, Western Sydney and South Metro VIC Regions. The CHSP Customer Care Manager manages the day-to-day care needs of clients receiving services under the CHSP program, in line with business procedures and policy requirements.

**Responsibilities**:

- Utilise a broad range of care planning skills and knowledge to identify client and Carer needs and problems which may require specialised care plans which provide a range of flexible services to clients living in their own homes.
- Maintain a high standard of client documentation which accurately reflects professional standards of care delivery associated with Home Nursing Group
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and or alternatives within the guidelines provided.
- Seize opportunities to upsell care and support when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
- Actively participate in problem solving and finding solutions for internal and external customers
- Develop and maintain relationships with care coordinators and care workers and other stakeholders as appropriate, including sub-contractors, MAC staff, RAS and ACAT assessors
- Participate in quality continuous improvement activities within the service delivery sphere and general office environment
- Participation in educational seminars to improve knowledge and performance level
- Availability for after-hours support on an on-call roster basis

**Essential**
- Minimum two (2) years’ experience in a customer service/administrative role, with a customer focus and adaptability to different personality types
- Demonstrated time management and organisational skills with an ability to cope with competing demands
- Active listening skills with a high level of both written and verbal communication and interpersonal skills
- Sound IT skills, especially in the Microsoft suite of programs, and great attention to detail
- Lateral thinker with strong problem solving and analytical capabilities and flexibility of approach
- Sound working knowledge of continuous improvement, risk management, EEO principles and WHS as they relate the position
- Current or willing to obtain National Police check
- Current or willing to obtain First Aid and CPR certificates
- Registered and comprehensively insured vehicle
- Australia Drivers Licence
- 3 x Covid-19 Vaccinations and yearly influenza vaccination

**Desirable**
- Relevant health related qualifications, such as Certificate III in Aged Care and/or Certificate III in Home and Community Care or equivalent
- Experience applicable to the aged care sector
- Experience in a customer service call centre
- Familiarity with CRM systems and practices

Are you looking to join a market leader and contribute towards delivering the highest level of Homecare services in Australia?
**If yes, then Home Nursing Group is the right Employer for you. **We are a people-centric business with our core values being the heart and soul of all that we do.

If
**you want to be a part of a team that are passionate about Aged Care** then

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in Australia. This 12-month secondment opportunity will provide you with the chance to work on a challenging project and develop your skills in a dynamic environment.As a Customer Service Representative, you will be responsible for delivering exceptional customer...

  • Customer Care Consultant

    2 months ago

    Sydney, Australia KinCare Full time

    **Job Description** About the role**: As a key member of the Commonwealth Home Support Programme (CHSP) team, the Customer Care Consultant plays a vital role in supporting our CHSP customers. This program helps older individuals remain independent and continue living in their homes and communities for as long as possible. In this role, you will coordinate...

  • Customer Care Consultant

    3 months ago

    Sydney, Australia Kincare Full time

    About the role:This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customers' changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders. This is a permanent full-time opportunity, and you can be based...

  • Customer Experience Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About KincareKincare is a leading provider of CHSP services, dedicated to delivering high-quality care solutions to customers across Australia.Role OverviewThis role offers an exciting opportunity for a skilled Customer Care Consultant to join our team and contribute to the delivery of exceptional customer experiences.Key ResponsibilitiesDrive Billable...

  • Customer Experience Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About KincareWe are a leading provider of community care services, committed to delivering exceptional support to our clients.Job Title: Customer Care ConsultantOverviewThis role offers an exciting opportunity to join our team and contribute to the delivery of high-quality care services. As a Customer Care Consultant, you will play a crucial part in...

  • Customer Care Consultant

    3 months ago

    Sydney, Australia Kincare Full time

    About the role:This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customer's changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders. You can be based in any location around Australia and it’s a 3...

  • Customer Care Consultant

    3 months ago

    Sydney, Australia Kincare Full time

    About the role:This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customer's changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders. You can be based in any location around Australia and it’s a...

  • Customer Service Advisor

    4 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About KincareWe are a leading healthcare provider in Australia, dedicated to delivering exceptional care to our clients.As a permanent full-time Customer Care Consultant, you will play a critical role in providing a positive customer experience by maintaining a solution-oriented approach.Key Responsibilities:Drive and maximise billable hours within scope...

  • Exceptional Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About Kincare:We are a leading provider of healthcare services in Australia, dedicated to delivering high-quality care to our customers. Our team is passionate about making a difference in the lives of others, and we are seeking a skilled professional to join us as a Customer Care Consultant.**Job Summary:**This is a full-time, permanent role that requires a...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a highly motivated Customer Care Consultant to join our team at Kincare. As a permanent full-time opportunity, this role offers the chance to work with customers across Australia and provide exceptional service experiences.This position is ideal for individuals with a strong customer focus gained through experience in CHSP or...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About Kincare:We are a leading provider of care services in Australia, committed to delivering exceptional experiences for our clients.Salary: AU$60,000 - AU$80,000 per annum, depending on experienceThis role is part of our core team and offers a unique opportunity to work in a dynamic environment.Job Description:As a Customer Care Consultant, you will be...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About Kincare:We are a dynamic organisation dedicated to providing exceptional care services to our clients. Our team is passionate about delivering high-quality solutions that meet the evolving needs of our customers.Role OverviewThis 3-month secondment opportunity, commencing in January, offers a unique chance to drive billable hours and support customer...

  • Customer Experience Specialist

    1 month ago

    Sydney, New South Wales, Australia Kincare Full time

    About the role:This role focuses on delivering exceptional customer experiences by adopting a solution-oriented approach. It involves responding to customers' changing needs by reviewing care plans, updating service activities, and collaborating with relevant stakeholders. You can be based anywhere in Australia and it's a 6-month secondment opportunity.The...

  • Customer Experience Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a skilled Customer Experience Advocate to join our team at Kincare.This key role is responsible for delivering exceptional customer experiences by adopting a solution-focused approach. The successful candidate will be able to effectively respond to changing customer needs by reviewing care plans, updating service activities, and...

  • Customer Care Consultant

    3 months ago

    Sydney, Australia Kincare Full time

    About the role:This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customers changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders. You can be based in any location around Australia and it’s a 6...

  • Customer Experience Solutions Expert

    3 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About KincareKincare is a leading provider of care services, committed to delivering exceptional experiences for our customers.Job DescriptionRole OverviewThis role offers an exciting opportunity to join our team as a Customer Experience Solutions Expert. As part of this position, you will play a critical role in providing outstanding customer service by...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About Kincare:We are a leading provider of care services in Australia, dedicated to delivering high-quality solutions that make a real difference in people's lives.Job Title: Customer Care ConsultantLocation: Remote within AustraliaJob Type: Full-time, 6-month secondment opportunitySalary: $60,000 - $80,000 per annum (dependent on experience)About the...

  • Manager Customer Care, Intake and Triage

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...

  • Customer Care Consultant

    3 months ago

    Sydney, Australia Kincare Full time

    About the role:This role is responsible for providing a positive customer experience by maintaining a solution-oriented approach. You will be able to comfortably respond to customers' changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders.The overall objectives of this role include:Drive and maximise...

  • Customer Experience Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About the Role:We are seeking an experienced Customer Experience Advocate to join our team at Kincare. This is a 3-month secondment opportunity, offering the chance to work with CHSP customers and stakeholders across Australia.Key Responsibilities:Drive billable hours while supporting customer journeysCollaborate with stakeholders to manage requests,...