Customer Care Consultant

7 days ago

Sydney, Australia Kincare Full time

About the role:

This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customers changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders. 

You can be based in any location around Australia and it’s a 6 month secondment opportunity.

The overall objectives of this role include:

  • Drive and maximize billable hours within scope whilst supporting CHSP customer journeys.
  • Collaborate with relevant stakeholders to manage requests, complaints and escalations.
  • Follow procedures and manage requests according to the information documented in Salesforce or emails.
  • Manage incidents, hazards and complaints in alignment to respective policies and escalate where required.
  • Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner
  • Manage invoicing inquiries, direct debit requests, fee considerations requests.
  • Committed to continuous improvement, implementing corrective actions and ensuring organisational compliance.

About you:

  • A strong customer experience focus gained through working in CHSP or similar previous role
  • Previous demonstrated experience in an office/administration role
  • Advanced written and verbal communication skills
  • Ability to build strong internal relationships including working within a multidisciplinary team
  • Ability to meet deadlines and work under pressure and manage multiple priorities
  • Strong organisational and analytical skills
  • Ability to work independently and proactively, identifying issues and potential solutions
  • Advanced computer skills including word, excel, power point, database management

Next steps:

Please review the requirements carefully and, if you meet the criteria and are interested in applying,  seek endorsement from your current manager first before submitting your updated CV via the link above (no email applications please). We are not accepting external applications at this time. A full position description can be provided upon request. 

If you have any questions, please email us at talent@kincare.com.au

Applications close: 5pm, Friday 16th August 2024.

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