Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Kincare Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Australia. This 12-month secondment opportunity will provide you with the chance to work on a challenging project and develop your skills in a dynamic environment.

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by maintaining a solution-oriented approach. You will be able to comfortably respond to changing customer needs by reviewing care plans, updating service activities, and liaising with relevant stakeholders.

The overall objectives of this role include:

  • Drive and maximize billable hours within scope while supporting CHSP customer journeys.
  • Collaborate with relevant stakeholders to manage requests, complaints, and escalations.
  • Follow procedures and manage requests according to the information documented in Salesforce or emails.
  • Manage incidents, hazards, and complaints in alignment with respective policies and escalate where required.
  • Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
  • Manage invoicing inquiries, direct debit requests, fee considerations requests.
  • Committed to continuous improvement, implementing corrective actions, and ensuring organisational compliance.

About You

To succeed in this role, you will need:

  • A strong customer experience focus gained through working in CHSP or similar previous roles.
  • Previous demonstrated experience in an office/administration role.
  • Advanced written and verbal communication skills.
  • Ability to build strong internal relationships, including working within a multidisciplinary team.
  • Ability to meet deadlines and work under pressure and manage multiple priorities.
  • Strong organisational and analytical skills.
  • Ability to work independently and proactively, identifying issues and potential solutions.
  • Advanced computer skills, including word, excel, power point, database management.

Salary and Benefits

The estimated annual salary for this role is AU$80,000 - AU$100,000, depending on experience. As a valued member of our team, you can expect:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
  • Opportunities for career advancement.

Next Steps

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your updated CV via the link above. We look forward to hearing from you

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