Customer Experience Coordinator

2 days ago

Sydney, New South Wales, Australia Kincare Full time
About Kincare

Kincare is a leading provider of CHSP services, dedicated to delivering high-quality care solutions to customers across Australia.

Role Overview

This role offers an exciting opportunity for a skilled Customer Care Consultant to join our team and contribute to the delivery of exceptional customer experiences.

Key Responsibilities
  • Drive Billable Hours

As a Customer Care Consultant, you will be responsible for driving and maximising billable hours within scope while supporting CHSP customer journeys.

Collaborate with Stakeholders

You will collaborate with relevant stakeholders to manage requests, complaints, and escalations in a timely and effective manner.

Manage Requests and Procedures

Follow established procedures and manage requests according to documented information in Salesforce or emails.

Incident Management

Manage incidents, hazards, and complaints in alignment with respective policies and escalate where required.

Clinical Situation Escalation

Ensure all clinical situations are escalated to the appropriate clinical team in a timely and effective manner.

Invoicing and Compliance

Manage invoicing inquiries, direct debit requests, fee considerations requests, and ensure organisational compliance.

About You

To succeed in this role, you will need:

  • A strong customer experience focus gained through working in CHSP or similar previous roles.
  • Previous demonstrated experience in an office/administration role.
  • Advanced written and verbal communication skills.
  • Ability to build strong internal relationships, including working within a multidisciplinary team.
  • Ability to meet deadlines and manage multiple priorities.
  • Strong organisational and analytical skills.
  • Ability to work independently and proactively, identifying issues and potential solutions.
  • Advanced computer skills, including word processing, Excel, PowerPoint, and database management.
What We Offer

We offer a competitive salary, estimated at $60,000 - $80,000 per annum, depending on experience and qualifications. In addition, we provide a range of benefits, including opportunities for professional development and growth.

How to Apply

If you meet the criteria and are interested in applying, please submit your updated CV via the link provided. A full position description is available upon request.

  • Customer Experience Coordinator

    2 days ago

    Sydney, New South Wales, Australia Kincare Full time

    About the Role:Kincare is seeking a highly skilled Customer Experience Coordinator to join our team in Australia. As a key member of our CHSP team, you will play a vital role in driving billable hours while supporting customer journeys.The ideal candidate will have strong customer experience skills gained through working in a similar previous role. Previous...

  • Customer Experience Coordinator

    6 days ago

    Sydney, New South Wales, Australia PARTALE Full time

    We are excited to announce a newly created position focused on providing integral support to our Trade and Retail sales team across the country.About UsOur company, Armadillo, is a truly sustainable business - for the good of the world we live in and all who journey with us. We are an Australian-born company, with showrooms in Sydney, Melbourne, Brisbane,...

  • Customer Experience Coordinator

    18 hours ago

    Sydney, New South Wales, Australia Employsure Full time

    About PeninsulaAs a leading provider of HR and Workplace Health & Safety (WHS) support for small and medium-sized enterprises (SMEs), Peninsula has been empowering businesses to succeed for over 40 years.Our commitment to excellence is evident in our high-quality services, which have earned us a 4.9 rating on Trust Pilot. We take pride in delivering...

  • Customer Experience Coordinator

    17 hours ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Company OverviewThe Commonwealth Bank of Australia is a leading financial institution that prioritizes delivering exceptional customer experiences. We are seeking an experienced Customer Experience Coordinator to join our Client Services team in Sydney CBD.About the RoleThis role will play a critical part in ensuring seamless interactions between internal...

  • Senior Customer Experience Coordinator

    1 week ago

    Sydney, New South Wales, Australia Kincare Full time

    About the RoleAt Kincare, we're looking for a skilled Senior Customer Experience Coordinator to join our team. This is a 12-month secondment opportunity that offers a unique chance to make a real impact in the lives of our customers.This role involves providing exceptional customer service by maintaining a solution-oriented approach. You'll be responsible...

  • Retail Experience Coordinator

    2 days ago

    Sydney, New South Wales, Australia Creative Activation Full time

    About Us:Creative Activation is a leading provider of outsourced sales and merchandising teams, as well as retail customer experience measurement campaigns in Australia and New Zealand.We pride ourselves on delivering outstanding performance for our partners by developing passionate people who are ready to work in the evolving retail environment.About the...

  • Customer Experience Coordinator

    4 days ago

    Sydney, New South Wales, Australia Koala Full time

    About KoalaKoala's mission revolves around creating better furniture experiences, designed with the world in mind. We combine customer-centric products, a world-class technology and fulfillment platform, exceptional customer service, and social good to revolutionize the way people buy and enjoy furniture.This role is part of our team that provides...

  • Customer Experience Coordinator

    2 days ago

    Sydney, New South Wales, Australia Koala Full time

    Role OverviewWe are seeking a Customer Experience Specialist to join our team in Sydney. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences during the holiday season.

  • Customer Experience Coordinator

    3 days ago

    Sydney, New South Wales, Australia Flinders And Upper North Local Health Network Full time

    Role OverviewWe are seeking a highly motivated and organized individual to join our team as a Client Service Assistant in our Casual Pool.This is a pivotal role where you will ensure a seamless and efficient experience through timely catering, cleaning, and general housekeeping services within our health unit.Responsibilities may extend to food preparation,...

  • Customer Experience Coordinator

    1 week ago

    Sydney, New South Wales, Australia MJD Recruitment Full time

    Exciting Receptionist Opportunity in the Cosmetics IndustryMJD Recruitment is delighted to be partnering with a highly successful, bespoke business based in the Eastern Suburbs of Sydney. We are seeking an exceptional Customer Experience Coordinator to join their team and provide outstanding support to clients.About the RoleAs the face of the company, you...

  • Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Creative Activation Full time

    About the RoleWe are seeking a highly motivated CX Account Coordinator to join our Client Services team at Creative Activation.As a key member of our team, you will be responsible for supporting the planning, coordination, and delivery of customer experience programs. Your primary focus will be on ensuring that each program meets its strategic goals and is...

  • Workplace Experience Coordinator

    1 month ago

    Sydney, New South Wales, Australia CBRE Full time

    Workplace Experience CoordinatorAbout the Role:We are seeking a highly organized and customer-focused Workplace Experience Coordinator to join our team at CBRE GWS. As a key member of our facilities management team, you will be responsible for delivering a positive office experience as a cultural ambassador, community advocate, and service leader.Key...

  • Customer Experience Coordinator

    6 days ago

    Sydney, New South Wales, Australia CBRE Full time

    About CBRECBRE is a global leader in the real estate and property services industry, offering clients a comprehensive range of services that help them achieve their goals.We pride ourselves on creating exceptional experiences for our employees and clients alike, and we're looking for talented individuals to join our team as Corporate Workplace...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Creative Activation Full time

    About the RoleWe are seeking a highly organized and detail-oriented CX Account Coordinator to join our Client Services team at Creative Activation. As a key member of our team, you will be responsible for supporting the planning, coordination, and delivery of customer experience programs, ensuring each program meets strategic goals and is completed as...

  • Funeral Experience Coordinator

    4 days ago

    Sydney, New South Wales, Australia Bare Cremation Full time

    Bare Cremation is revolutionizing the funeral industry by providing exceptional care, support and guidance to all of our customers.We're looking for a dedicated Funeral Experience Coordinator to join our team in Brisbane. This role offers an amazing opportunity to be part of a growing company that's transforming an industry.As a key member of our team, you...

  • Customer Experience Representative

    2 weeks ago

    Sydney, New South Wales, Australia JLL Full time

    About the RoleWe are seeking a Customer Experience Representative to serve as the face of our company, creating exceptional experiences for visitors and clients.Main Responsibilities:Provide personalised interactions to create a positive experience for visitors and clients.Manage visitor check-ins and address inquiries in a professional and courteous...

  • Funeral Experience Coordinator

    2 days ago

    Sydney, New South Wales, Australia Bare Cremation Full time

    Bare Cremation, a pioneer in revolutionizing the funeral industry, seeks a dedicated Funeral Experience Coordinator to join their team.The ideal candidate will have a strong passion for delivering exceptional customer experiences and ensuring families receive compassionate support during their greatest time of need.Key responsibilities include coordinating...

  • Customer Experience and Brand Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia C01 Cochlear Limited (Australia) Full time

    Tour Coordinator and Customer Experience SpecialistCochlear, the global leader in implantable hearing solutions, is seeking a highly skilled Tour Coordinator and Customer Experience Specialist to join our team at our Hearing Hub in Macquarie, Sydney.This is a unique opportunity to combine customer engagement with brand representation in a highly impactful...

  • Facilities and Experience Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Ab Electrolux Full time

    About the RoleThe Facilities and Experience Coordinator role is responsible for managing the daily operations of the Electrolux Experience Centre located in our Mascot office.Key ResponsibilitiesOversee the day-to-day operations of the Experience Centre, ensuring a welcoming and engaging environment for internal and external customers.Develop and implement...

  • Facilities and Experience Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Electrolux Full time

    About the RoleThe Facilities and Experience Coordinator is responsible for managing the daily operations of the Electrolux Experience Centre located in our Mascot office. This role requires a positive and highly motivated individual who can provide exceptional customer experiences, organise events, and oversee facilities support and administration to ensure...