Customer Service Advisor

4 weeks ago

Sydney, New South Wales, Australia Kincare Full time

About Kincare

We are a leading healthcare provider in Australia, dedicated to delivering exceptional care to our clients.

As a permanent full-time Customer Care Consultant, you will play a critical role in providing a positive customer experience by maintaining a solution-oriented approach.

Key Responsibilities:

  • Drive and maximise billable hours within scope whilst supporting CHSP customer journeys.
  • Collaborate with relevant stakeholders to manage requests, complaints and escalations.
  • Follow procedures and manage requests according to the information documented in Salesforce or emails.
  • Manage incidents, hazards and complaints in alignment to respective policies and escalate where required.
  • Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
  • Manage invoicing inquiries, direct debit requests, fee considerations requests.
  • Committed to continuous improvement, implementing corrective actions and ensuring organisational compliance.

About You

  • A strong customer experience focus gained through working in CHSP or similar previous role.
  • Previous demonstrated experience in an office/administration role.
  • Advanced written and verbal communication skills.
  • Ability to build strong internal relationships including working within a multidisciplinary team.
  • Ability to meet deadlines and manage multiple priorities.
  • Strong organisational and analytical skills.
  • Ability to work independently and proactively, identifying issues and potential solutions.
  • Advanced computer skills including word, excel, power point, database management.

Salary Information

The estimated annual salary for this role is AU$65,000 - AU$80,000 depending on experience, plus additional benefits.

How to Apply

Please submit your updated CV via the link above. We look forward to receiving your application.

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