![Lex Medicus](https://media.trabajo.org/img/noimg.jpg)
Client Services Assistant
2 weeks ago
**Company Description**
Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and operational excellence. The Client Services Assistant acts as a vital support system to uphold the high standards set by the Client Services Specialist.
- Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
- Work collaboratively with all departments to support client, examinee and expert needs
- Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
- Assist in training lawyer/insurers/experts in the use of systems as required;
- SMS inbox management for examinee appointment confirmation
- Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
- FTA/late-cancellation re-bookings
- Teleconference connections
- Home-risk assessments
- Video testing calls with examinees
- Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
- Regular communication with Managers, Clinic Coordinator and Client Services Team.
- Communicate effectively with File Team and QA;
- Adhere to quality standards as per SOPs.
- Keep up to date with key administrative knowledge in order to provide effective support as requested;
- Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
- Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
- Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
- Ensure that facilities are suitable for expert needs;
- Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
- Promote and support practices that are inclusive, responsive, safe and accessible.
**Qualifications** Qualifications and Experience**
**Specific Knowledge and Skills**
- Legal, insurance or medical industry experience - highly regarded
- Administrative proficiency - ie. experience in providing admin support, handling appointments
- Strong organisational and time management skills
- Strong team player
- Excellent communication skills and ability to negotiate successful outcomes with customers
- Attention to detail
- Professional & immaculately presented
- Adaptable and reliable
- Problem solving - adaptable
**Additional Information**
**You are welcome here.**
Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
-
Client Service Assistant
2 weeks ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Services Assistant
1 week ago
South Yarra, Victoria, Australia Lex Medicus Full timeCompany DescriptionClient Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Services
2 months ago
South Yarra, Australia people2people Full timeAre you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment? Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part t As the first point of contact for clients, you...
-
Client Services
3 weeks ago
South Yarra, Australia people2people Full timeAre you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment? Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part t As the first point of contact for clients, you...
-
Client Services
1 week ago
South Yarra, Victoria, Australia people2people Full timeAre you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment?Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part tAs the first point of contact for clients, you will...
-
Client Services
1 week ago
South Yarra, Victoria, Australia people2people Full timeAre you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment? Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part t As the first point of contact for clients, you...
-
Client Services Officer
1 week ago
South Yarra, Victoria, Australia People2People Full timeCompetitive salary of up to $80k plus super FTE Part Time or Full Time Hours available - Flexibility to choose your days and hours of work Welcoming and friendly culture with a truly collaborative team Close to public transport and car park Fun social events including team lunches, career development and monthly drinks Rewarding and fulfilling...
-
Client Services Specialist
1 week ago
South Yarra, Australia Lex Medicus Full time**Company Description**: - The Client Services Specialist is the front line of customer interaction. The Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our...
-
Client Service Manager
4 weeks ago
South Yarra, Australia fibreHR Full time**About the Client** Our client is a successful, award-winning film production and content studio. Founded in Melbourne, they work with some of the biggest brands across Australia, from fashion and lifestyle to corporate clients. Their highly-skilled and tight-knit team deliver discerning, unique storytelling and intelligent strategy for digital and...
-
Client Service Manager
1 week ago
South Yarra, Victoria, Australia fibreHR Full timeAbout the ClientOur client is a successful, award-winning film production and content studio. Founded in Melbourne, they work with some of the biggest brands across Australia, from fashion and lifestyle to corporate clients.Their highly-skilled and tight-knit team deliver discerning, unique storytelling and intelligent strategy for digital and broadcast...
-
Client Services Officer
4 weeks ago
South Yarra, Australia Lifecare Full time**About the role** Lifecare Prahran Sports Medicine is seeking a friendly Client Services Officer (Receptionist) to join our dedicated team and positively contribute to the exceptional care of our patients. This is a **casual** role working 10-12 hours plus per week to support our Allied Health team in the Prahran clinic. You will be answering and...
-
Client Services Officer
14 hours ago
South Yarra, Australia Lifecare Full time**About the role** Lifecare Prahran Sports Medicine is seeking a friendly Client Services Officer (Receptionist) to join our dedicated team and positively contribute to the exceptional care of our patients. This is a **casual** role working 10-12 hours plus per week to support our Allied Health team in the Prahran clinic. You will be answering and...
-
Client Services Officer
1 week ago
South Yarra, Victoria, Australia Lifecare Full timeAbout the roleLifecare Prahran Sports Medicine is seeking a friendly Client Services Officer (Receptionist) to join our dedicated team and positively contribute to the exceptional care of our patients. This is a casual role working 10-12 hours plus per week to support our Allied Health team in the Prahran clinic.You will be answering and addressing incoming...
-
Client Manager
1 week ago
South Yarra, Australia Woods & Co Recruitment Full time$70,000 - $80,000 package - Unmatched company benefits | One of Australia's best places to work - WFH flexibility | Immediate start **Woods & Co Recruitment **have partnered with a rapidly growing, global Marketing agency which has continued to climb up the ladder Australia’s best places to work and we understand why! Our client has an unrivalled culture,...
-
Client Intake Administrator
1 week ago
South Yarra, Victoria, Australia United Physiotherapy Group Full timeClient Intake Administrator - South Yarra, VIC - Full-Time or Part-TimeAbout the roleAn exciting opportunity exists to join our Head Office team at United Physiotherapy Group (UPG) as an Client Intake Administrator.We are seeking an outgoing and organized individual to join our administrative team as Client Intake Administrator. In this role you will be...
-
Client Partnership Specialist
1 week ago
South Yarra, Australia Lex Medicus Full timeThis successful and innovative medico-legal company is seeking another new team member to join their high-performing client/customer service team. We are looking for our next superstar to join a fun, engaging, and supportive team. Reporting to a supportive and 'switched on' manager, you will be trained from the ground up in all admin and customer service...
-
Client Experience Agent
1 week ago
South Yarra, Australia Scanlan Theodore Full time**About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...
-
Client Experience Agent
2 months ago
South Yarra, Australia Scanlan Theodore Full time**About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...
-
Client Service Manager
1 week ago
Clayton South, Victoria, Australia GJK Facility Services Full timeIntroduction:BETTER EXPERIENCES, BETTER OUTCOMESIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.We are a leading provider of facility services, committed to provider better experiences and better outcomes to our...
-
Client Experience Agent
1 week ago
South Yarra, Victoria, Australia Scanlan Theodore Full timeAbout us:Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company.An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations with a...