Client Service Specialist
3 months ago
**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
- Client Services Specialist is the front line of customer interaction. Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our online portal; all whilst delivering an exceptional customer experience. The Client Services Specialist role manages is pivotal to the smooth running of the business through the management of appointments, bookings, document management, report tracking, building relationships with assigned accounts, achieving key KPI targets, and vendor/visitor control._
- Building relationships with assigned accounts
- Manage all facets of appointment booking including support with special requests and opportunities to provide additional services
- Build sustainable relationships, connections and trust with customers & experts through open and interactive communication, resolution of issues and delivering on promises
- Supporting the Client Services Manager with ad hoc tasks
- Work collaboratively with all departments to support customer and expert needs
- Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
- Generate sales leads that develop into new customers;
- Cross-sell experts and specialties to customers;
- Manage all aspects of the bookings process via Salesforce;
- Assist in training lawyer/insurers/experts in the use of Salesforce as required;
- Manage all aspects of appointments - file and client throughout.
- Regular communication with Client Partnership Manager, Client Partnership Coordinator, and General Manager;
- Communicate effectively with File Team and QA;
- Adhere to quality standards as per SOPs.
- Competency in document management capabilities
- Keep up to date with key administrative knowledge in order to provide effective support as requested;
- Participation in regular business development updates and training as part of weekly team meetings;
- Promotion of Lex Medicus on social media;
- Attending Lex Medicus seminars, functions and training days as required;
- Business development communications with lawyers and clients.
- Managing Expert availability and supporting their needs in order to enhance their experience
- Ensure that facilities are suitable for expert needs;
- Identify risks and opportunities relating to service with experts;
- Identify risks and opportunities in experts’ schedules.
- Build rapport with experts, identifying and assessing their needs to achieve satisfaction and retention
- Promote and support practices that are inclusive, responsive, safe and accessible.
**Qualifications** Qualifications and Experience**
**Specific Knowledge and Skills**
- Legal, insurance or medical industry experience - highly regarded
- Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.
- Strong organisational and time management skills
- Strong team player
- Excellent communication skills and ability to negotiate successful outcomes with customers
- Attention to detail
- Professional & immaculately presented
- Adaptable and reliable
**Additional Information**
**You are welcome here.**
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
-
Client Service Specialist
4 months ago
South Yarra, Australia Lex Medicus Full time**Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of...
-
Client Services Specialist
7 months ago
South Yarra, Australia Lex Medicus Full time**Company Description**: - The Client Services Specialist is the front line of customer interaction. The Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our...
-
Client Partnership Specialist
7 months ago
South Yarra, Australia Lex Medicus Full timeThis successful and innovative medico-legal company is seeking another new team member to join their high-performing client/customer service team. We are looking for our next superstar to join a fun, engaging, and supportive team. Reporting to a supportive and 'switched on' manager, you will be trained from the ground up in all admin and customer service...
-
Client Services Assistant
7 months ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Service Assistant
7 months ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Success Specialist
4 weeks ago
South Yarra, Australia Foundr Magazine Full timeWe’re seeking an experienced Client Success Specialist (or Customer Success / Student Success Specialist) to join our Melbourne-based team. If you’re passionate about guiding and supporting aspiring entrepreneurs, and you excel at building relationships and driving retention, this role is for you! **About Foundr** Foundr is a globally recognised EdTech...
-
Client Success Specialist
1 week ago
South Yarra, Australia Foundr Magazine Full time**Who We Are** Foundr is an industry-leading ed-tech company helping today’s founders build tomorrow’s leading businesses through our courses, content, and community. We work with the most successful entrepreneurs alive, distilling their proven frameworks into actionable advice for the millions around the world who interact with our content each...
-
Client Service Manager
1 week ago
South Yarra, Australia fibreHR Full time**About the Client** Our client is a successful, award-winning film production and content studio. Founded in Melbourne, they work with some of the biggest brands across Australia, from fashion and lifestyle to corporate clients. Their highly-skilled and tight-knit team deliver discerning, unique storytelling and intelligent strategy for digital and...
-
Client Service Coordinator
3 months ago
South Yarra, Australia Tradeflex Full time**About us**: Tradeflex is a wholly owned and operated Australian business. We are a highly reputable integrated facilities management company experiencing impressive growth. We have a national footprint and an enviable reputation for relationship-driven service. Our client base covers retail, transport, education, residential, industrial, commercial and...
-
SEO Specialist
7 months ago
South Yarra, Australia King Kong Full time**Could we sit the crown of "SEO Assassin" or "Online Marketing Barbarian" on your head without it's weight burdening you? If so, then read on....***: Dear SEO Assassin, If you’ve been searching through countless lifeless job listings on Seek Almost slipping into a deep coma from the “We’re looking for a highly experienced SEO Specialist... blah blah...
-
Talent Acquisition Specialist
7 months ago
South Yarra, Australia Linq HR Full time**Job Information**: Industry **Recruitment/Employment Firm*** City **South Yarra*** State/Province **Victoria*** Country **Australia*** Zip/Postal Code **3141*** **About us**: - Australian Employment Specialists - We are a small Human Resources Consulting firm specialising in employment solutions including recruitment, with a growing presence...
-
New Client Success Manager
4 months ago
South Yarra, Australia King Kong Full time**_If you’re a fearless AF communicator, who has an uncontrollable passion for digital marketing, can make a killer first impression and motivates those around you with your infectious enthusiasm _** **_This will be the most exciting job opportunity you ever read!_** King Kong is a passionate team of high-performing online marketing and growth experts....
-
Digital Marketing Specialist
2 months ago
South Yarra, Australia Reform Digital Full timeReform Digital Pty Ltd is a fast-paced, full-service digital marketing agency that is growing rapidly and making a real impact. We take a client-first approach, and we believe strongly in creating business relationships built on trust - which come from incredible results and insightful conversations around digital performance. We are looking for a full time...
-
Paid Search Specialist
7 months ago
South Yarra, Australia King Kong Full timeDear Paid Search Specialist, If you’ve been searching through countless lifeless job listings on Seek Almost slipping into a deep coma from the “We’re looking for a highly experienced Paid Media Specialist... blah blah blah” job adverts And you’re looking for an exciting opportunity to join the fastest growing digital agency in the country Then...
-
Client Services Officer
2 weeks ago
South Wharf, Australia DCA Careers Full timeExcellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis The Role An exciting opportunity has arisen for a Client Services Officer to support our Back Office...
-
Client Services Officer
1 week ago
South Wharf, Australia DCA Careers Full timeExcellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis Our Business DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative...
-
SEO Analyst/marketing Specialist
2 months ago
South Yarra, Australia Reform Digital Full timeReform Digital is a fast-paced, full-service digital marketing agency that is growing rapidly and making a real impact. We take a client-first approach, and we believe strongly in creating business relationships built on trust - which come from incredible results and insightful conversations around digital performance. We are seeking a SEO Analyst/Marketing...
-
SEO Analyst/marketing Specialist
7 months ago
South Yarra, Australia Reform Digital Full timeReform Digital is a fast-paced, full-service digital marketing agency that is growing rapidly and making a real impact. We take a client-first approach, and we believe strongly in creating business relationships built on trust - which come from incredible results and insightful conversations around digital performance. We are seeking a SEO Analyst/Marketing...
-
Talent Acquisition Specialist
7 months ago
South Yarra, Australia Linq HR Full time**Job Information**: Industry **Recruitment/Employment Firm*** Work Experience **5+ years*** Salary **70-80 K*** City **South Yarra*** State/Province **Victoria*** Country **Australia*** Zip/Postal Code **3141*** **About us**: - Australian Employment Specialists - We are a small Human Resources Consulting firm specialising in employment...
-
Sem Specialist
2 weeks ago
South Yarra, Australia Impressive Full time**SEM Specialist** **About us** Impress!ve is Australia's 13th fastest-growing company according to LinkedIn and we want you to Love Your Work! Our high performance, dynamic and strategic approaches have seen us announced by Deloitte as the 25th fastest growing tech company in Australia - now that’s Impressive! Although only 6 years in existence, we...