Business Support Officer

4 weeks ago

Dandenong, Australia Aussie Broadband Full time

**Introduction**:
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

**Our fantastic culture lives and breathes our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+)

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

The good stuff
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like paid parental leave, employee assistance program
- Celebrating you With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Discounts at various retailers and gyms

**Description**:
What your responsibilities will include, but are not limited to
- Meeting the prescribed customer service standards and call handling targets
- Responding to requests for technical assistance via phone and electronically
- Diagnosing and resolving technical and non-technical faults/inquiries which relate to a customer's service/account. While meeting required Service Level Agreements
- Where required, researching faults and inquiries using a mixture of internal and/or external resources
- Support both internal and external field staff with fault and installation enquiries

**Skills and Experiences**:
The things that are really (really) important
- An understanding of the business telco industry
- Demonstrated ability to troubleshoot using the OSI model
- Solve complex problems
- Work independently and as part of a team
- Learn quickly and adapt to changing situations

This role can be based in either our Morwell or Dandenong office.

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

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