Claims Specialist
2 months ago
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.
We're looking for a dedicated professional to join our team as a Claims Specialist to implement a pro-active, specialised approach to the management of whole person impairment (WPI) claims, making a real impact by offering early, timely, and personalised support to stakeholders.
This will be a permanent, full time position based in our Adelaide office, with flexibility to work from home once fully trained.
YOUR RESPONSIBILITIES- Manage and determine permanent impairment claims within set targets and KPIs
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans.
- Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own treatment and recovery
ABOUT YOU
- High attention to detail with strong mathematical competence for calculations to clearly communicate complex ideas
- Customer-focused and resilient, with the ability to adapt quickly and overcome challenges faced
- Basic understanding of common medical terminology or allied health experience
- Knowledge of the relevant worker's compensation legislation and regulations is desired but not mandatory
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
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