Customer Service Specialist

8 months ago

North Sydney, Australia Zurich Insurance Full time

**A new adventure awaits**

At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers and each other. This is an exciting time to be at Zurich as we empower our people to fuel innovation and collaborate across diverse teams. At Zurich we encourage everyone to be curious, courageous, and responsible as we seek out new opportunities to delight our customers. We know we can achieve great things when we put our mind to it.

**About the business**

Zurich Australia is a leading Life and General Insurer in Australia, participating in both retail and corporate markets, providing insurance solutions to customers directly as well as through advisers, brokers, and trusted partners.

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.

As the Customer Service Specialist for platforms in our General Insurance business, you will support our intermediary partners and internal staff throughout Australia and New Zealand, to effectively use our electronic delivery systems.

You will do this by troubleshooting issues and delivering solutions, maintaining intermediary accounts, facilitating market facing discussions/training and assisting with the smooth transition of new products onto various platforms.

**Important to your success - let’s grow together**
- Customer service experience, with the ability to identify customer needs and drive solutions.
- Insurance experience, advantageous.
- Ability to develop and maintain effective internal and external relationships.
- High-level of proficiency with technology.
- Ability to prioritise, be proactive and self-motivated.

**Belong. Zurich is here to support you**

We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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