Customer Service Specialist

1 month ago

North Sydney, Australia Coca-Cola Europacific Partners Full time

**ABOUT COCA-COLA EURO PACIFIC PARTNERS**

Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like **Neverfail,** **Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Monster, Jim Beam, Canadian Club and Grinders Coffee**.

We are proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling, and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

**ABOUT OUR CONTACT CENTRE**

The National Sales and Service Centre (NSC) is the Customer hub for Coca-Cola Europacific Partners (CCEP) comprising of up to 120 employees.

As an inbound/outbound engagement centre, it offers a dynamic environment touching on many aspects of the business. We are accountable for all Customer and Consumer Contact Centre based activity and provide sales and customer service solutions for our nationwide customers.

At the NSC, we hire for future talent at CCEP. It is a fantastic talent pool for our wider business and a great place to kickstart your FMCG career with a global leader. We are truly passionate about upskilling and developing our employees and can offer plenty of career progression opportunities within the centre, and across the wider organisation.

**THE OPPORTUNITY**

We are looking for **Customer Services Specialists** to join our **Sales **team on a full-time basis with excellent hours on offer.

During the first few months of employment as you learn the essential skills of the role, shifts will be scheduled between our core business hours of **8AM-7PM**, Monday-Friday. To ensure you are set up for success in your role, the first **6 weeks** of employment will be based in our Head Office in **North Sydney** while you complete your comprehensive training and induction period. Once completed, you will then have the flexibility to work up to 4 days per week from home.

In this role, you can expect to:

- Act as first point of contact for Customer, Consumer & Sales enquiries for our network of existing customers and consumers across Australia
- Collaborate with our sales and operations teams to deliver an outstanding experience for every customer.
- Work to drive daily KPI’s to shape efficiencies and processes for customers relating to sales & solutions-based interactions.

**ABOUT YOU**

**No previous contact centre experience required** We provide a comprehensive, paid 1-week training & induction. We’d love to hear from you if you have previous experience within customer service, sales, hospitality, or retail.

Ideally, you will be able to demonstrate the below:

- Exceptional customer service skills, with a customer centric mindset
- Excellent communication skills, written and verbal
- Computer literate with an eye for detail
- A good listener, with an empathetic approach to assisting customers
- Ability to build rapport and create sustainable relationships with our customers and stakeholders
- Target driven and able to work to KPI’s and targets
- Ability to embrace change and remain agile in a fast-paced environment.

**WHAT’S IN IT FOR YOU?**
- Gold Class induction training with continued support from our outstanding leaders
- Excellent work life balance and an ongoing hybrid working model supported
- Clear development pathway and growth opportunities - the more skills you learn and implement, the more you can earn
- Ability to increase salary for top performance based on additional skills learned and ongoing demonstrated competency - up to 65K + super + incentive.
- Employee Share Purchase Program
- Purchased leave plan - opportunity to purchase up to three weeks’ extra leave over an agreed period each year on top of your annual leave entitlements.
- Staff Sampling allowance - free monthly case allocation
- One paid day of volunteering per calendar year to support you to engage with charity or community associations.
- Fitness Passport
- Discounts with our many diverse customers including Taronga Zoo, Hertz, Jabra, Mazda, Merlin Entertainment & The Greenwood Hotel
- Discounted private health care options with our partner BUPA
- Access to our EAP for you and your family
- CCEP Care - access to expert advice, support, and guidance to overcome financial, housing, relationship, mental health, and employment related hurdles impacting yourself or a family member
- Modern offices with panoramic views of Sydney Harbour
- Unlimited free drinks from our fridges onsite in Head Office

We take pride in our Call Centre of excellence; our Team are a diverse bunch who thrive in an enthusiastic and supportive environment. You will work with and

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Customer Service Specialist

    3 months ago

    North Sydney, Australia Life Insurance Direct Full time

    **Who We Are**: Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 17 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's important that we stay out in front. We are always...

  • Customer Service Specialist

    7 days ago

    North Sydney, Australia Life Insurance Direct Full time

    **Who We Are**: Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 18 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's important that we stay out in front. We are always...

  • Customer Service Specialist

    3 months ago

    North Sydney, Australia Life Insurance Direct Full time

    **Who We Are**: Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 17 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's important that we stay out in front. We are always...

  • Customer Service Specialist

    4 months ago

    North Sydney, Australia Life Insurance Direct Full time

    **Who We Are**: Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 16 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's important that we stay out in front. We are always...

  • Customer Service Specialist

    1 month ago

    North Sydney, Australia Coca-Cola Europacific Partners Full time

    **ABOUT COCA-COLA EURO PACIFIC PARTNERS** Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. Our portfolio in Australia includes the Coca-Cola family of...

  • Customer Service Specialist

    6 months ago

    Sydney, Australia Heinemann Full time

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is to respond to a variety of customer requests and inquiries within the...

  • HR Case Management Specialist

    4 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **HR Case Management Specialist** - **DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super**: - ** Sydney, Gosford or Parramatta - Flexible working conditions available across NSW**: - ** Ongoing full-time opportunity** We have an exciting opportunity to welcome an experienced HR Case Management Specialist (HR Business Partner) to...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.We are a collaborative team that values being trusted, sustainably minded, innovative, generous, and curious. Our working environment is open to all ideas,...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About UsFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.Our ValuesWe are guided by our values of being trusted, sustainably minded, innovative, generous, and curious, which shape our approach to business and our...

  • ICT Contracts Specialist

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the RoleThis is an exciting opportunity to join the NSW Department of Customer Service as a skilled ICT Contracts Specialist. As a key member of our team, you will play a crucial role in supporting effective procurement practices and ensuring compliance with State Government and Departmental policies.Key ResponsibilitiesEnsure all procurement...

  • Customer Service Specialist

    4 months ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Strategic Communications Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the RoleThe NSW Department of Customer Service is seeking a highly skilled Strategic Communications Specialist to join our team. As a key member of our communications team, you will be responsible for developing and implementing effective internal and external communication strategies to improve public trust and organisational health.Key...

  • Customer Service

    3 months ago

    North Sydney, Australia AB Dental & Medical Full time

    If you are looking for the next step in your career in the dental industry then this could be the perfect opportunity. We are seeking someone with a strong background in the dental industry, either as a Dental Assistant/Receptionist or Clinical Coordinator for a specialist customer success position. If you are looking for the next step in your career in the...

  • Employee Relations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the OpportunityWe are seeking an experienced Employee Relations Specialist to join our high-performing People Services team at the NSW Department of Customer Service. This is an exciting opportunity to work collaboratively within a centralised Centre of Expertise function, conducting a range of activities including triage and assessment of employment...

  • Customer Service Specialist

    4 months ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Moorebank looking for an experienced Customer Service Specialist. Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams. PERSOLKELLY are in...

  • Customer Service Specialist

    1 month ago

    North Sydney, Australia Coca-Cola Australia Full time

      ABOUT COCA-COLA EURO PACIFIC PARTNERS Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow. Our portfolio in...

  • Customer Service Specialist

    3 weeks ago

    North Sydney, Australia Coca-Cola Australia Full time

      ABOUT COCA-COLA EURO PACIFIC PARTNERS Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow. Our portfolio in...

  • Director Operations

    4 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...