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Customer Service Specialist

5 months ago

North Sydney, Australia Coca-Cola Europacific Partners Full time

**ABOUT COCA-COLA EURO PACIFIC PARTNERS**

Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like **Neverfail,**Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Monster, Jim Beam, Canadian Club and Grinders Coffee**.

We are proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling, and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

**ABOUT OUR CONTACT CENTRE**

The National Sales and Service Centre (NSC) is the Customer hub for Coca-Cola Europacific Partners (CCEP) comprising of up to 120 employees.

As an inbound/outbound engagement centre, it offers a dynamic environment touching on many aspects of the business. We are accountable for all Customer and Consumer Contact Centre based activity and provide sales and customer service solutions for our nationwide customers.

At the NSC, we hire for future talent at CCEP. It is a fantastic talent pool for our wider business and a great place to kickstart your FMCG career with a global leader. We are truly passionate about upskilling and developing our employees and can offer plenty of career progression opportunities within the centre, and across the wider organisation.

**THE OPPORTUNITY**

We are looking for **Customer Services Specialists** to join our **Sales **team on a full-time basis with excellent hours on offer.

During the first few months of employment as you learn the essential skills of the role, shifts will be scheduled between our core business hours of **8AM-7PM**, Monday-Friday. To ensure you are set up for success in your role, the first **6 weeks** of employment will be based in our Head Office in **North Sydney** while you complete your comprehensive training and induction period. Once completed, you will then have the flexibility to work up to 4 days per week from home.

In this role, you can expect to:

- Act as first point of contact for Customer, Consumer & Sales enquiries for our network of existing customers and consumers across Australia
- Collaborate with our sales and operations teams to deliver an outstanding experience for every customer.
- Work to drive daily KPI’s to shape efficiencies and processes for customers relating to sales & solutions-based interactions.

**ABOUT YOU**

**No previous contact centre experience required** We provide a comprehensive, paid 1-week training & induction. We’d love to hear from you if you have previous experience within customer service, sales, hospitality, or retail.

Ideally, you will be able to demonstrate the below:

- Exceptional customer service skills, with a customer centric mindset
- Excellent communication skills, written and verbal
- Computer literate with an eye for detail
- A good listener, with an empathetic approach to assisting customers
- Ability to build rapport and create sustainable relationships with our customers and stakeholders
- Target driven and able to work to KPI’s and targets
- Ability to embrace change and remain agile in a fast-paced environment.

**WHAT’S IN IT FOR YOU?**
- Gold Class induction training with continued support from our outstanding leaders
- Excellent work life balance and an ongoing hybrid working model supported
- Clear development pathway and growth opportunities - the more skills you learn and implement, the more you can earn
- Ability to increase salary for top performance based on additional skills learned and ongoing demonstrated competency - up to 65K + super + incentive.
- Employee Share Purchase Program
- Purchased leave plan - opportunity to purchase up to three weeks’ extra leave over an agreed period each year on top of your annual leave entitlements.
- Staff Sampling allowance - free monthly case allocation
- One paid day of volunteering per calendar year to support you to engage with charity or community associations.
- Fitness Passport
- Discounts with our many diverse customers including Taronga Zoo, Hertz, Jabra, Mazda, Merlin Entertainment & The Greenwood Hotel
- Discounted private health care options with our partner BUPA
- Access to our EAP for you and your family
- CCEP Care - access to expert advice, support, and guidance to overcome financial, housing, relationship, mental health, and employment related hurdles impacting yourself or a family member
- Modern offices with panoramic views of Sydney Harbour
- Unlimited free drinks from our fridges onsite in Head Office

We take pride in our Call Centre of excellence; our Team are a diverse bunch who thrive in an enthusiastic and supportive environment. You will work with and le