Customer Service Specialist

7 months ago


Sydney, Australia Give A Grad A Go Full time

Salary between $60k - $70k + super (depending on experience)
- Lots of social events plus an annual offsite.
- $5,000 in additional tax benefits with salary packaging

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description
- Customer Service Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job Responsibilities -Customer Service Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job Requirements
- Customer Service Specialist**
- Educated with a bachelor’s degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits
- Customer Service Specialist**
- Salary between $60k - $70k + super (depending on experience)
- $5,000 in additional tax benefits with salary packaging
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_



  • Sydney, Australia Heinemann Full time

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is to respond to a variety of customer requests and inquiries within the...


  • Sydney, Australia NSW Department of Customer Service Full time

    **HR Case Management Specialist** - **DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super**: - ** Sydney, Gosford or Parramatta - Flexible working conditions available across NSW**: - ** Ongoing full-time opportunity** We have an exciting opportunity to welcome an experienced HR Case Management Specialist (HR Business Partner) to...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Knowledge Management Specialist** **Clerk Grade**:7/8 $106,025 - $ 117,363 + super **Employment Type**:Ongoing, Full-time opportunity **Location**:Parramatta/Gosford (minimum office attendance of two days a week or more, as directed) **About this role** Are you a professional with a interest in HR and a passion for knowledge management? This is a...

  • Learning Specialist

    7 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Learning Specialist** - **Transform the learning experience for thousands of people**: - **Temporary role up to 6 months with possible extension and conversion to ongoing**: - **Hybrid working options, work at home and from our state-of-the-art offices!** At DCS, we are passionate about serving our customers, the 8+ million citizens of NSW. We need your...


  • Sydney, Australia Convera Full time

    Customer Service Specialist - Sydney, Australia Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services by working closely with our experienced Foreign Exchange Dealers? If so,...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Continuous Improvement Specialists, Ongoing opportunity, Sydney CBD + Flexible/Hyrbird working options available** The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great. - Fantastic ongoing clerk grade 9/10 opportunity. - Salary range:...


  • Sydney, Australia Masimo Full time

    **Job Summary**: The primary responsibilities of this role include timely and organised logistics management of stock deliveries, stock shipments, stock warehousing, and to facilitate the customer product repairs process, liaising with Customers and the Masimo Technical Services team. This position will support the country manager with office administration...


  • Sydney, Australia Lotus People Full time

    **Work full-time hours Mon to Fri, with no weekend work required**: - **6 months Fixed Term Contract, hybrid working!**: - **CBD office location, WHV welcome to apply**: - **$70,000 + super** **THE COMPANY** Lotus People are very excited to be working with a leading automotive organisation. This agile and innovative company has won multiple awards and...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **HR Case Management Specialist** - ** DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super**: - ** Sydney, Gosford or Parramatta - Flexible working conditions available across NSW**: - ** Ongoing full-time opportunity** We have an exciting opportunity to welcome an experienced HR Case Management Specialist (HR Business Partner)...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **Do work that matters** CommBank's Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Discharges Operations team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Continuous Improvement Specialist, Ongoing opportunity, based in Sydney CBD** ***The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great. - Fantastic ongoing clerk grade 9/10 opportunity. - Salary range: $120,859 - $133,183+ super, commensurate...


  • Sydney, Australia Lotus People Full time

    Join a thriving financial services business and grow with the business! - A dynamic and inclusive work environment, with modern offices in the Sydney CBD! - Benefits include WFH flex, progression opportunities, and a sociable team. - Join a thriving financial services business and grow with the business! - A dynamic and inclusive work environment, perfect...


  • Sydney, Australia Fimer Group Full time

    Location: Sydney, NSW Australia Function: Service Local Org Unit: Service Reporting Line: AU Country Manager Level / Seniority: Junior-Medium level Employment Contract Type: Permanent/Full-time Experience - Minimum 2 years of experience in relevant industry working as a Customer Service Specialist Languages - Excellent written and spoken knowledge of...

  • Director Operations

    7 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...


  • Sydney, Australia Cameron Recruitment Full time

    Join a successful organisation and a great team - Hills District Location - Some WFH available - Join a successful organisation and a great team - Hills District Location - Some WFH available Our client, a highly successful and profitable multinational, is currently looking for an experienced Customer Service Specialist to join their Customer Service team....


  • Sydney, Australia Allianz Australia Full time

    N/a **Customer Service Specialists - Hunter Premium Funding | NSW - Sydney** - **Join a market leading premium funding organisation with ambitious plans**: - **Provide exceptional service levels to commercial clients**: - **Build a career within one of the world’s largest financial service organisations** Let’s care for tomorrow. For giving our...


  • Sydney, Australia Technogym Full time

    Our Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness...


  • Sydney, Australia Masimo Full time

    **Job Summary** The primary responsibility of this role is to manage customer orders from receipt of purchase order through to pick and pack, ensuring daily execution of all orders that are received by midday are ready to ship to the customer for next day delivery (major metro locations). Other office duties include stock organisation responsibilities. The...


  • Sydney, Australia Ignite Specialist Recruitment Services Full time

    **OUR CLIENT**: Work with one of the largest, well known IT vendors in today’s time. **THE ROLE**: As a Network Services Specialist you will be responsible for communicating and producing viable technical solutions to meet the organisations needs. **RESPONSIBILITY**: Your key responsibilities will include: - Understand client requirements to develop and...


  • Sydney, Australia Commonwealth Bank Full time

    **Do work that matters **CommBank’s Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Discharges Operations team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit...