Customer Support Specialist
3 weeks ago
Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.
We are seeking **two Temporary Customer Support Specialists** to join our Essential Assessment (EA) team in early 2025. EA is our our Primary Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.
If you’re detail-oriented, customer-focused and eager to support both internal and external clients, we’d love to hear from you
**Must-Know**
- This role will be located on-site at our Melbourne CBD office (no at-home/hybrid arrangements available)
- Work will be scheduled from 16th January 2025 until 14th February 2025
- Working hours are 8:00am to 3:00pm each day
- Pay rate is $30 an hour
**What you will do**
- Help customers enrol students and/or complete their 2024-2025 student ‘rollover’ process on our Essential Assessment platform
- Assist customers with invoice enquiries and process or triage invoice amendment requests promptly and efficiently
- Escalate queries and issues in a timely manner, liaising with key stakeholders as required to solve customer queries and concerns
**About you**
- Strong written and verbal communication skills
- Professional manner, consistently calm under pressure
- Confident and comfortable speaking on the phone and building rapport with customers quickly
- Good data entry skills, with excellent attention to detail
- Comfortable with technology and able to pick up new tools and processes quickly
- An interest in K-12 education and/or EdTech would be highly advantageous
-
Customer Portfolio Manager
1 week ago
Melbourne, Victoria, Australia BOQ Specialist Full timeAbout the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.
-
Customer Engagement Associate
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...
-
Customer Support Specialist
5 months ago
Melbourne, Australia Karbon Full time**About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...
-
Customer Support Specialist
1 month ago
Melbourne, Victoria, Australia AmazingCo Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Support Specialist to join our team at AmazingCo. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their experiences with us are nothing short of amazing.As a Customer Support Specialist, you will be the...
-
Customer Support Specialist
5 months ago
Melbourne, Australia Placing Heads Recruitment Full timePort Melbourne Location Easy on site Parking Fantastic workplace The Company This is not just another Customer Service role and this is also not just another company!! We are really proud to be able to help our amazing clients find an exceptional candidate who is able to provide efficient and effective support and assistance to company Product...
-
Customer Support Specialist
6 months ago
Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full timeWe are looking for an experienced **Customer Support Specialist** to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is...
-
IT Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeAt Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by...
-
Customer Support Specialist
1 month ago
Melbourne, Victoria, Australia InEight Full timeAbout InEightInEight is a leading provider of project management software for the construction industry. Our innovative solutions help owners, contractors, engineers, and architects manage risk and keep projects on schedule and under budget.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support...
-
Specialist Support Coordinator
5 months ago
West Melbourne, Australia Gateways Support Services Full timeWest Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...
-
Customer Support Specialist
6 months ago
Melbourne, Australia Mayday Recruitment Full timeMayday is proud to partner with a leading SaaS provider in the construction and building operations sector. We are looking for a Customer Support Specialist to join a team in a time of growth! Our client provides a global collaboration SaaS platform that is simplifying multiple processes within the construction industry. With over 50,000 customers worldwide...
-
Customer Relations Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeKey ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...
-
Customer Engagement Professional
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeWe are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...
-
Customer Support Specialist
1 day ago
Melbourne, Victoria, Australia Connecteam Full timeExcellent Opportunity for Customer Service ExpertWe are seeking a highly skilled Customer Support Specialist to join our team at Connecteam. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving issues efficiently, and enhancing overall satisfaction.Main Responsibilities:Be the...
-
Customer Support Specialist
6 months ago
Melbourne, Australia Mayday Recruitment Full timeWork for a SaaS provider in the construction sector - $65,000 - $70,000 plus super - Based in Melbourne or remotely from Sydney! MAYDAY is proud to partner with a leading SaaS provider in the construction and building operations sector. We are looking for a Customer Support Specialist to join a team in a time of growth! Our client provides a global...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJoin our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...
-
Customer Engagement Associate
6 months ago
Melbourne, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
-
Customer Support
6 months ago
Melbourne, Australia Red Energy Full time**Customer Support & Admin Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...
-
Customer Experience Liaison
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...