Team Manager

6 days ago

Adelaide, Australia Allianz Australia Full time

**TEAM MANAGER - CUSTOMER AND OPERATIONS - MULTIPLE LOCATIONS**

At Allianz, we’re proud to named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**The role**

The primary purpose of this role is to lead a combined office-based and remotely working team across Australia to meet Allianz operational goals across Property Claims.

**You'll be responsible for**
- Driving a continuous improvement mind-set across the Property claims team through understanding the needs, capabilities, and development requirements for each individual member of the team.
- Driving the performance of the property claims team to ensure the achievement of financial year budgets on Volume, Quality, Cost, Customer and Timeliness metrics.
- Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge, or authority of team members.
- Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities, and development opportunities are apportioned equitably, creating a focused, capable and engaged team.
- Owning and driving risk incidents and mitigation, with a strong focus towards adherence to the Code of Practice, including complaint management.
- Seeking out business improvement opportunities with a lens towards driving claims towards areas of the business achieving AAL Strategic Priorities.

**About you**
- Significant experience working in a customer service role with people leadership experience in managing remote teams supported by a strong understanding of property claims management principles.
- Ability to make independent as well as collaborative decisions during expected and unexpected situations and then taking responsibility for the consequences of decisions taken.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands, and work under pressure in a fast-paced environment.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
- Able to work collaboratively in a team environment.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Management

**Location**:

- Adelaide, SA, AU, 5000Sydney, NSW, AU, 2000

Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 60755

**Position Cluster**:

- Non-Executive

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