Claims Processing Team Manager

1 week ago


Adelaide, South Australia Bupa Full time
Job Summary

A high-performing Claims Processing Team Leader is required to drive a customer-centric culture, achieve targets, and foster effective relationships within the team and other business units.

About You
  • You have minimum 2-5 years' experience in a leadership role.
  • You have demonstrated experience in coaching others to achieve better customer experiences.
  • You have proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture.
  • You have experience in a complex, highly legislated claims environment.
  • You have demonstrated experience in managing customer relationships.
  • You have experience in effectively resolving provider / broker / client complaints.
  • You have experience in leading referral management practices.
Responsibilities
  1. You will be responsible for leading and developing a team of professionals, driving a high-performance culture that prioritises customer satisfaction and efficiency.
  2. You will analyse results and performance, developing strategies to achieve individual and team targets.
  3. You will embed a customer-centric and first-resolution culture, monitoring and increasing conversion rates through improved call practices and coaching.
  4. You will proactively manage change, coaching the team through the process.
  5. You will foster effective relationships with other business units, ensuring success of business initiatives.
  6. You will effectively manage the day-to-day operations of the team, acting as a point of escalation for decision-making.
  7. You will identify, support and implement strategic initiatives to ensure efficiencies and increase automation.
What We Offer
  • A salary of approximately $120,000 per annum.
  • Fully subsidised health insurance products.
  • Discounts on travel, car and home products, as well as discounts on Bupa services.
  • An additional annual leave day for you to focus on your wellbeing.
  • An additional volunteer day each year for you to give back to your community.
About Us

Bupa is committed to creating a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.



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