Team Manager Hardship

1 week ago

Adelaide, Australia Bendigo and Adelaide Bank Full time

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Join our growing leadership team in our Mortgage Help Centre and drive a culture of customer care. You’ll love the good you can do here: your hardship management and credit assurance experience will enable us to uplift the way we support our customers in financial difficulty.

As the Team Manager Hardship in our Mortgage Help Centre you’ll make an impact by:

  • Leading the team to ensure we have  exceptional customer service to ensure we providing  tailored suitable solutions for our customers in Financial Difficulty
  • Leading a team of Hardship Officers: Create a high-performance team and culture, drive a high level of attention to detail and ensure all risks or shortcomings are identified with a “No surprises” team philosophy.  Provide regular feedback and manage performance.
  • Workshopping high risk and escalated files and quality checking team output with a focus on quality and ensuring completion within Policy and SLAs.
  • Sharing results of hindsight reviews, customer experience reviews and feedback reviews with team members and implementing required actions
  • Upskilling and developing your team including the provision of individual feedback, coaching/training sessions and case study meetings.
  • Supporting the implementation of change initiatives and process improvements, ensuring team ownership

Position description:  Team Manager Hardship Position Description.docx

This is a permanent full-time position. We offer flexible work options that put our people first, and a hybrid model of 60% based out of our Adelaide or Bendigo corporate office.

What you’ll bring to the role:

To succeed in this role, we’d love you to have:

  • Experience in hardship management, credit assurance and/or Consumer lending, with the ability to review a customer’s financial position and provide suitable solutions.
  • Experience leading, upskilling and empowering direct reports.
  • Operational knowledge of the regulatory environment, legal processes and obligations for managing financial difficulties and the collection and recovery of secured and unsecured debts.
  • A calm and supportive approach to both staff and customers with the ability to use discretion and an empathy and understanding of customers who are vulnerable and/or experience financial difficulty.
  • Good time management skills with the ability to prioritise, and manage team workloads to meet SLAs, while being agile to pivot quickly when needed.

For more information, check out the Application Process for Internal Candidates page.  

So, why work for us?

  1. Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
  2. Want to be more than just a number? Join a team that truly values you and the diverse contribution you make, every day.
  3. Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

  • Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
  • Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?  Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

We’re making better, bigger. And we’ll get there with you.

Now’s the time to set your sights even higher – on the future you and the future career you deserve.

  • Team Manager Hardship

    1 week ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Join our growing leadership team in our Mortgage Help Centre and drive a culture of customer care. You’ll love...

  • Collections and Hardship Manager

    2 weeks ago

    Adelaide, South Australia Bendigo and Adelaide Bank Full time

    Embark on a dynamic role as Collections and Hardship Manager at Bendigo and Adelaide Bank, where you'll lead a small team in ensuring regulatory compliance and drive customer-centricity.The position is part of our Mortgage Help Centre, responsible for hardship management and credit assurance. Your expertise will directly impact the lives of customers in...

  • Hardship Specialist

    3 weeks ago

    Adelaide, Australia Plenti Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Senior Manager, Collections and Hardship

    2 months ago

    Adelaide, Australia Plenti Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and...

  • Hardship Specialist

    6 months ago

    Greater Adelaide SA, Australia Plenti Full time

    **Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding - customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy...

  • Hardship Specialist

    3 weeks ago

    Greater Adelaide SA, Australia Plenti Full time

    **Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Financial Hardship Resolution Expert

    3 weeks ago

    Adelaide, South Australia Plenti Full time

    At Plenti, we're looking for a highly skilled Financial Hardship Specialist to join our team. This role plays a crucial part in supporting customers experiencing financial difficulties.This dynamic position requires you to manage hardship requests with care, professionalism, and a genuine commitment to understanding individual circumstances.You will be...

  • Senior Manager, Collections and Hardship

    2 months ago

    Adelaide, South Australia Plenti Pty Limited Full time

    About the RoleWe are seeking an experienced leader to join our Collections and Hardship team at Plenti Pty Limited. As a key member of our operations team, you will be responsible for overseeing the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both our secured and unsecured products.Key...

  • Financial Hardship Resolution Specialist

    2 weeks ago

    Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a leading fintech lender that utilizes advanced technology to provide faster and fairer loans. With a strong focus on delivering exceptional customer experiences, Plenti has successfully taken market share from established players in the personal lending, renewable energy, and automotive finance markets.The company is known for its...

  • Hardship Officer

    2 weeks ago

    Adelaide, Australia Bendigo and Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. It starts here. With Bendigo Bank… and you. Come and join a growing team where you will play an integral role in supporting our customers in financial...

  • Financial Hardship Resolution Professional

    3 weeks ago

    Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a fintech lender that offers faster, fairer loans by utilizing its cutting-edge technology. This innovative business is growing rapidly and striving to deliver exceptional customer experiences, thereby increasing its market share in the personal lending, renewable energy, and automotive finance sectors.We are a dynamic and ambitious...

  • Collections and Hardship Lead

    2 weeks ago

    Adelaide, South Australia Plenti Full time

    Plenti Collections and Hardship Lead JobWe are looking for an experienced leader to oversee our Collections and Hardship function at Plenti, a fintech lender based in Australia. As a key member of our operations team, you will play a crucial role in driving collections strategy, managing relationships with external vendors, and ensuring compliance with...

  • Head of Collections and Hardship Operations

    1 week ago

    Adelaide, South Australia Plenti Full time

    We are seeking an experienced leader to drive the success of our Collections and Hardship function at Plenti.The ideal candidate will have a proven track record of managing collections across the full lifecycle, with expertise in both secured and unsecured lending. They will be responsible for overseeing the entire collections process, from early...

  • Collections and Hardships Lead

    1 week ago

    Adelaide, South Australia SMAART Recruitment Full time

    Established as a leading fintech organisation in Australia's financial ecosystem, our client is seeking an experienced Collections Manager to spearhead the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales.This role will oversee the entire process, including managing relationships with third-party vendors,...

  • Collections and Hardship Leadership Opportunity

    3 weeks ago

    Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking an experienced professional to lead our Collections and Hardship function, overseeing the full lifecycle of collections from early-stage delinquency through to recoveries and debt sales for both secured and unsecured products.Key Responsibilities:Develop tailored collections strategies for different customer segments, ensuring...

  • Team Manager Quality Assurance: Collections and Hardship

    2 weeks ago

    Adelaide, Australia Bendigo and Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. It starts here. With Bendigo Bank… and you. Come and lead a newly created small team that ensures the bank’s compliance with regulatory requirements. Join...

  • Financial Services Operations Lead

    3 weeks ago

    Adelaide, South Australia Plenti Full time

    About the RoleAs a seasoned leader, you will oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.This strategic position requires strong leadership skills with a track record of building and enabling high-performance teams.You will be responsible for developing...

  • Hardship Officer

    2 weeks ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Come and join a growing team where you will play an integral role in supporting our customers in financial...

  • Hardships & Collections Consultant

    3 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Hardships & Collections Consultant **Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454** - Permanent full-time positions - Based at Parramatta - Hybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role,...

  • Hardship Officer

    2 weeks ago

    Adelaide, South Australia Bendigo and Adelaide Bank Full time

    Position OverviewWe are seeking a dedicated and empathetic Hardship Officer to join our Mortgage Help Centre team. As a key member of our customer care team, you will play a vital role in supporting customers facing financial difficulties and providing tailored solutions that meet their needs.