Team Manager

6 months ago

Adelaide, Australia Allianz Australia Full time

**TEAM MANAGER - PERSONAL INJURY I ADELAIDE, SA**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are currently seeking to recruit a Team Manager to lead, mentor, and coach a team of Case Managers at an exciting time of growth for our business

**You will be responsible for**
- Collaborating with your team to develop strategies to improve customer outcomes and empowering them to deliver an exceptional customer experience.
- Building strong relationships across business units and functions that contribute to/influence the teams’ activities and outcomes.
- Leading and coaching team members to develop capability and building high performing, collaborative and engaged teams
- Manage performance and results, ensuring daily operations align with business objectives and ensuring adherence to internal key performance targets and relevant legislative requirements.
- Acting as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members
- Creating a positive work environment focussed on teamwork and collaboration supported by our high-performance culture.

**About you**
- Has a passionate attitude that inspires team to exceed goals
- Extensive experience in a team management or leadership role building high performing teams
- Experience in development of others
- Ability to plan and prioritise effectively
- Excellent written and verbal communication skills
- Ability to communicate effectively on all levels
- Understanding of a compliance and target driven environment
- Emotional intelligence
- Experience empowering people to realise their highest potential by recognising and developing individual and team performance and building talent pipelines to safeguard current and future organisational needs

**What's on offer**
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- Centrally located state of the art working environment - One Festival Tower
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer

**About Allianz**

At Allianz, we care aboout everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the persprectives and talents they bring to work. We are committed to fostering an environement where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Management

**Location**:

- Adelaide, SA, AU, 5000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 49865

**Position Cluster**:

- Non-Executive

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