Assistant Service Delivery Officers

5 months ago

Sydney, Australia Department of Employment and Workplace Relations Full time

APS Level 3
- Canberra, ACT | Melbourne, VIC | Adelaide, SA | Brisbane, QLD | Sydney, NSW
- $69,863 - $72,767

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
The Migrant Skills Assessment Branch has responsibility for an in-house assessing authority, Trades Recognition Australia (TRA), and the Assessing Authority Policy and Assurance team (AAPA), which oversees the skills assessing authority sector, strategic policy, quality assurance, and research.

Reporting to your supervisor, you will assist with customer service support and responding to participant enquiries, along with a range of administrative support tasks. These entry level roles can be undertaken full time or part time, and we are open to working with you to fit around study or other schedules.

Entry level positions are available across several of our teams providing service delivery and administrative support at the APS3 level within the Migrant Skills Assessment Branch.

**Duties and Responsibilities**
Responsibilities of the APS Level 3 Assistant Service Delivery Officer include:

- following guidelines, with good attention to detail, and adhering to procedures, you will help with reviewing client documentation to make sure it is correct, and any supporting documents are submitted correctly to ensure proper assignment to a case officer.
- being open to feedback, willing to take direction, and assist colleagues where needed. You will be comfortable being part of a team and assist with undertaking a range of entry level administrative support and general office duties.
- being willing to contribute to achieving a positive and innovative organisational culture.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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