Service Desk Analyst/ Tech Support
3 days ago
Role: Tech Support
Location : Sydney /Melbourne
**Looking for immediate joiner**
Skills Set: Serve as the first point of contact for users seeking technical assistance with a focus on E2E incident management
- Perform troubleshooting through diagnostic techniques and pertinent questions in order to determine the best solution/course of action based on the issue and details provided by customers
- Walk customers through the problem-solving process and direct unresolved issues to second level resolver groups
- Work with the Service Desk Manager to ensure adherence to all contracted Services, reporting and associated SLA’s for your delivery team
- Work with the Service Desk Manager to regularly review services to ensure that they deliver to the contracted levels and maintain relevancy to the client, while complying with all relevant Service Delivery policies/procedures
- Work on incident/phone queues as well as any other responsibilities and tasks assigned by the manager as required to ensure Service Delivery
- Act as a point of escalation for urgent/sensitive issues raised by stakeholders ensuring the relevant parties are engaged in a timely fashion
- Demonstrate thorough, timely and appropriate actions so that any event has been resolved to the client’s reasonable satisfaction
- Constantly asses and ensure that appropriate groups are working on resolving all Incidents in a timely and resource efficient manner
- Contribute to the maintenance of support/process/training/knowledge documentation for your delivery areas
- Take part in regular Quality Assurance reviews with a focus on continual self-improvement
- Continually adhere to relevant KPI’s outlined by the Service Desk Manager and take necessary action to ensure identified performance gaps are resolved
- Identify and suggest potential improvements in tools and processes
**Desired experience and skills**:
- Proven experience as a service desk analyst or other customer support role, preferably in an enterprise level environment
- Ability to work efficiently under pressure in an ever evolving environment with a large spectrum of products within support scope
- Certified or experienced in ITIL aligned environments and best practices
- Experienced in the use of an ITSM tool to raise and resolve cases, preferably Service Now
- Tech literate with the ability to quickly become proficient in multiple software platforms and tools
- Good understanding of computer systems, mobile/network devices, printers and other hardware
- Ability to diagnose and resolve basic technical issues
- Strong verbal and written communication skills
- Customer-focussed and professional approach to service delivery
- Ability and willingness to work on a rotating roster including weekends
Schedule:
- 8 hour shift
-
Service Desk Analyst
4 weeks ago
North Sydney, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute...
-
Service Desk Analyst
7 months ago
Sydney, Australia Robert Half Full timeService Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...
-
Service Desk Analyst
6 hours ago
Sydney, Australia HAYS Full timeHelpdesk Analyst needed to provide support for hardware and software issues, escalated by the company's staff. Service Desk Analyst We are looking for an enthusiastic Service Desk Analyst to transform the employee experience with a personalised face to face IT support service. Are you passionate about mobility, collaboration systems and end user...
-
Service Desk Analyst
4 weeks ago
North Sydney, Australia Fujitsu Full time**Service Desk Analyst** **North Sydney location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
7 months ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...
-
Service Desk Analyst
7 months ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...
-
IT Service Desk Analyst
6 hours ago
Sydney, Australia IPAR Full time**Company Description**: We are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are...
-
IT Service Desk Analyst
4 days ago
Sydney, Australia IPAR Full time**Company Description**: We are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are...
-
IT Service Desk Analyst
4 days ago
Sydney, Australia MedHealth Full timeCompany Description We are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working...
-
IT Service Desk Analyst
6 hours ago
Sydney, Australia MedHealth Full timeCompany Description We are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working...
-
IT Service Desk Analyst
6 hours ago
Sydney, Australia Class Limited Full timeHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...
-
Snr Service Desk Analyst
7 months ago
Sydney, Australia Beaumont People Full time12m Fixed Term with potential to go permanent - Join a "For Purpose" organisation - Dynamic and varied work Beaumont People are partnering exclusively with a leading Medical Research Institute. We require a Snr Service Desk Analyst, providing a range of Level 1 and 2 tech support to a growing organisation who are also undertaking a physical move to...
-
IT Service Desk Analyst
7 months ago
Sydney, Australia John Holland Full timeSydney, NSW, AU, 2009**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That's our difference. Deep experience and capability with a genuine care about creating better...
-
Eoi - Tech Support Analyst
7 months ago
Sydney, Australia Found People Full timeExpression of interest for experienced well rounded Tech Support Analysts. - Job opportunities based in Sydney with flexible conditions. - Extensive professional development opportunities. Great career growth. **About the companies**: We are currently posting an expression of interest for talented **Tech Support Analysts **with outstanding customer service...
-
Service Desk Analyst
21 hours ago
Sydney, Australia Ashdown Consulting Full time$65,000 - $75,000 + super - Permanent Opportunity - Location: CBD **Service Desk Analyst** - $65,000 - $75,000 + super - Permanent Opportunity - CBD location **About the Company** The client is a Luxury Australian fashion retailer who is has a reputation for providing high quality goods across products such as bags, eye ware and other accessories. With...
-
Service Desk Analyst
7 months ago
Sydney, Australia HAYS Full timeLevel 1/2 Service Desk Analyst | Sydney CBD **Your new company** An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development. **Your new role** In...
-
Service Desk Analyst
7 months ago
Sydney, Australia Collaborate Recruitment Pty Ltd Full time**Permanent role|On Site parking |Based in North Rock, Sydney**: - **Experience in Active Directory, Windows 10, Office 365 suit, Network devices**: - **Be the face of IT |Great career growth| Excellent company profit sharing** Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit,...
-
Service Desk Analyst
7 months ago
Sydney, Australia HAYS Full timeThis role provides support to our internal stakeholders with the computer and telephone systems. **Your new company** At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment...
-
IT Service Desk Analyst
2 months ago
Sydney, Australia Barings LLC Full timeIT Service Desk Analyst At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the...
-
Service Desk Analyst
4 weeks ago
Sydney, Australia Heritage and People's Choice Full timeService Desk Analyst About the role: You will report to the Leader, Corporate Applications Support & Service Desk and be part of a supportive team who provide first point of contact support for employees reporting Technology & Transformation incidents, require assistance with technology related products or services, management of employee workplace...