Guest Service Agent

3 weeks ago


Melbourne, Australia Accor HQ Full time

**Mantra 100 Exhibition** is located in the heart of Melbourne making it the perfect accommodation choice close to the Paris end of Collins Street shopping.

We are currently looking for a motivated, bubbly and vibrant **Guest Service Agent** to join our friendly Front Office Team.

**As our next Guest Experience Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities

**What we are looking for**:

- Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
- The ability to work under pressure and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:

- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

Click ‘Apply’ to begin your journey

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.


  • Guest Service Agent

    15 hours ago


    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    3 weeks ago


    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Guest Service Agent

    6 days ago


    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Service Agent

    15 hours ago


    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Services Agent

    3 weeks ago


    Melbourne, Australia The Standard Hotel Full time

    The StandardX, Melbourne Fulltime and Casual Positions Available We’re looking for you! WE#anythingbutstandard Duties & Responsibilities    Consider the guest experience in everything youdo, always be onstage and delight in offering the best assistance to our guests. To represent the face of the hotel to be ableto offer a warm welcome to...


  • Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL14851) **Guest Services Call Centre Agent** **FULL TIME - ROTATIONAL ROSTER** At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work...


  • Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL14257) **Guest Services Call Centre Agent** **FULL TIME - ROTATIONAL ROSTER** At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work...

  • Guest Service Agent

    3 days ago


    West Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24079173 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...


  • Melbourne, Australia AccorHotels Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Guest Service Agent

    6 days ago


    West Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24039558 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...


  • Melbourne, Australia Accor Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Melbourne Airport, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Melbourne Airport, Australia AccorHotel Full time

    Job Description*** Full-Time and Part-Time positions available ***The successful candidate will:Have the ability to work rotating 7 day roster.Be customer focused.Have great attention to detail.Be reliable and well groomed.Be a strong team player with excellent communication and interpersonal skills.Have a valid Responsible Service of Alcohol (RSA)...

  • Reservations Agent

    2 days ago


    Melbourne, Australia W Hotels Full time

    Job Description **Job Number** 23138881 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...


  • Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23008049 **Job Category** Rooms & Guest Services Operations **Location** Element Melbourne Richmond, 588 Swan Street, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management - ***: - Operate telephone switchboard, process guest requests for wake-up calls, and...

  • Guest Services

    3 weeks ago


    Melbourne, Australia The Standard Hotel Full time

    The StandardX, Melbourne Great fun, great attitude? We’re looking forward to meeting you! WE#anythingbutstandard Duties & Responsibilities Consider the guest experience in everything you do, always beonstage and delight in offering the best assistance to our guests, and tocreate the special Standard experience. Take pride and personal...


  • Melbourne, Australia Avis Budget Group Full time

    Vehicle Service Agents are responsible for ensuring that rental vehicles are clean and ready for customers to use. This position involves washing, vacuuming, shuttling and detailing rental vehicles, as well as conducting minor repairs and maintenance as needed. A car preparation and cleaning agent may also be responsible for maintaining the cleanliness of...


  • Melbourne, Australia Harness Racing Victoria Full time

    ABOUT US Tabcorp Park Melton is the home of harness racing in Victoria. We aim to be recognised as a premier entertainment venue of choice providing value for money and a great entertainment experience. We are more than just racing! We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining...


  • Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Location**: Melbourne CBD VIC **Salary/rate**: Base rate + Penalties & Overtime paid + Super - Flexible rotating roster to accommodate your lifestyle - 5-minute walk from Southern Cross train station - On-the-job skill development and training **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia....