Guest Service and Reservations Agent

2 weeks ago

Melbourne, Australia AccorHotel Full time

**Company Description**
Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function spaces, two restaurants and a bar. Two of our three towers are heritage buildings, providing our guests with unique accommodation. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal accommodation and food & beverage venue for guests visiting the city for leisure or work.

**Your responsibilities will include**:

- Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
- Taking and directing all incoming calls
- Sharing information about the hotel and the local area with our guests
- Assisting guests with luggage to and from their room
- Maintaining the presentation of the front desk and hotel lobby

**Qualifications**
- Commitment to providing outstanding guest service together iwth excellent written and verbal communication skills.
- Availability to work a rotating roster including early mornings, afternoons,evenings, weekends and public holidays. Occasional overnight shifts may be required.
- Ability to work in a fast-paced environment and to prioritise tasks
- Proficiency in Microsoft Office and good keyboard skills
- Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
- You must have current working rights in Australia - student visa holders are encouraged to apply. **We are unable to provide sponsorship for this role.**

**Additional Information**
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.

Accor - Careers - Our Philosophy

  • Reservations Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23072569 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and...

  • Cluster Reservations Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22187964 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Come and join the team at The Westin Melbourne!** At Westin, we are committed to empowering the well-being of...

  • Reservations Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23090400 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservations Agent

    3 days ago

    Melbourne, Australia IBIS Full time

    **Company Description** Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...

  • Reservations Agent

    4 days ago

    Melbourne, Australia Accor Full time

    Company Description Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...

  • Guest Services Agent

    4 weeks ago

    Melbourne, Australia Lancemore Hotel Group Full time

    **Located in the heart of the East End Theatre District, Melbourne CBD**: - ** Part time opportunity available**: Lancemore Crossley Street is seeking a part-time Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests. **ABOUT THE ROLE**: - Help deliver exceptional guest...

  • Reservations Sales Agent

    4 days ago

    Melbourne, Australia IBIS Full time

    Job DescriptionReservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunitiesProvide...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Reservations Agent

    4 weeks ago

    Melbourne, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23125768 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Cluster Reservations Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23209638 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Cluster Reservation Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23073338 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Cluster Reservation Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23073339 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Cluster Reservation Agent

    7 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23207300 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Overnight Guest Service Agent

    4 weeks ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot to explore Melbourne’s hot spots, hidden gems, and local sounds. With 277 rooms, 180-degree view of Melbourne from our Langlands’ Restaurant &...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Reservations Agent

    5 days ago

    Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Agent

    4 weeks ago

    Melbourne, Australia The Standard Hotel Full time

    The StandardX, Melbourne Fulltime and Casual Positions Available We’re looking for you! WE#anythingbutstandard Duties & Responsibilities    Consider the guest experience in everything youdo, always be onstage and delight in offering the best assistance to our guests. To represent the face of the hotel to be ableto offer a warm welcome to...

  • Part-time Guest Services Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22220055 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Westin Melbourne is looking for 2 hospitality experts to join the team as a Part-Time...

  • Part Time

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22207408 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **AC Hotel by Marriott Melbourne Southbank** is looking for a **Guest Service...

  • Hotel Front Office

    4 weeks ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    We have an exciting opportunity for a casual Night Guest Service Agent to join our front office team. **Who we are**: Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. We pride ourselves on providing our guests with a GRAND experience and...