Guest Service Attendant

3 weeks ago

Melbourne, Australia AccorHotels Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
At Mövenpick Hotel Melbourne we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us

Located opposite Southern Cross Station, our 172-room premium hotel is Accor’s newest property in Melbourne and only the second Mövenpick hotel in Australia

As a Guest Service Agent, no two days are the same. Always lending a helping hand with a smile. As a Guest Services Attendant, you will take care of the guests as soon as they step foot onto the property. Your passion for the hotel and respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive ensuring a lasting impression.

What we can offer you:

- A fun work environment where your job is simply to make people happy
- A genuine sense of communityour team is one big family
- Share your love of Melbourne Our guests want your insider-knowledge on what to experience when they visit our great city
- Develop invaluable skills that you can use in all walks of life - customer service, communication, time management, problem solving and resilience
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

**Qualifications**:
What we're looking for:

- Previous experience in hotel front office environment highly desirable
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Excellent attention to detail
- Knowledge of OPERA property management system preferred
- The ability to work across a 7-day roster - evenings, mornings and weekends

Additional Information

In return we will offer you:

- Be part of a dynamic hotel environment with a supportive and fun team
- Endless training and career development opportunities within Australia’s largest hotel group
- International discounts on Accommodation, Food and Beverage and other tourism services from day one

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