Guest Services
1 month ago
The StandardX, Melbourne
Great fun, great attitude? We’re looking forward to meeting you
WE#anythingbutstandard
Duties & Responsibilities
Consider the guest experience in everything you do, always beonstage and delight in offering the best assistance to our guests, and tocreate the special Standard experience. Take pride and personal ownership of our guests’ arrival,departure and overall experience ensuring that it is what you would expect yourstay at The StandardX, Melbourne to be. Maintain 100% guest recognition on all VIPs arriving/departing,repeat guests and company directors visiting outlets. Proactively helps with luggage and have a great knowledge of thesurrounding area to provide accurate directions.Create goodwill and nurture working relationships with allcolleagues of The StandardX and our third-party suppliers.
Ensure that all business data (including guest information, history,and rates) are accurately maintained in the property management system(PMS) Maintain impeccable cleanliness, availability and peak conditionof all front office areas, equipment, and supplies, coordinating any repairs ormaintenance issues as they arise. Project always a positive and joyful attitude yet stay composedunder pressurized situations. Assist guests in Valet Parking cars, ensuring to follow all localroad rules and the greatest level of care is given with guests’ property. Keep knowledge of current Melbourne trends, events and experiencesto provide a personalized experience to our guests. Assist guests with information and purchases in the Bodega.Ensuring stock levels are maintained and the space is kept immaculate. Experience, Qualifications & SkillsExcellent communication and customer serviceskills Committed to delivering exceptional guestexperiences. A friendly, outgoing personality. Have a valid manual Australian Driver’sLicense. Ability to work autonomously and remain calmunder pressure. The flexibility to work across a 7-dayroster, morning, and afternoon shifts. Team player with a “can do” mindset. Must have the right to work in Australia. Outside the box thinking
The Standard
The Standard Values
Unconventional & Compassionate |Individuality & Teamwork | Creative & Pragmatic
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