Casual Guest Service Attendant
2 weeks ago
ABOUT US
Tabcorp Park Melton is the home of harness racing in Victoria. We aim to be recognised as a premier entertainment venue of choice providing value for money and a great entertainment experience.
We are more than just racing We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, function & conference rooms, 41 room four-star hotel, gaming lounge and sports bar & TAB. We are committed to providing high standards of excellence in racing, hospitality and customer service.
THE ROLE
We are looking for Receptionists who will show a genuine interest in our guests, taking ownership of requests and being proactive to ensure our guests have a great stay with us from the moment they check in until they check out. This position is responsible for ensuring that Tabcorp Park delivers a 10/10 customer service experience for all of our guests.
**Duties include**:
- Being the first point of call for all incoming phone calls and enquiries for Tabcorp Park.
- Creating hotel bookings
- Guest Check In and Out
- Generating guest Accounts
- General Administration / Secretarial duties
WHAT YOU NEED
You will be highly motivated and well-groomed professional and be responsible for helping provide our guests with a 10 out of 10 customer service experience. You will be part of a team that is dedicated to continuous improvement and is passionate about the customer
**To be considered for this role you will need to have**:
- Prior experience in a similar role in a hotel environment
- Professional presentation
- A Genuine passion for customer service with a friendly and welcoming manner
- Understanding of hotel reservation system (preferably Mantra Hotels)
- Availability to work on a rotating roster of morning and evening shifts, including weekends
In return fantastic benefits are on offer, including staff discounts, training and career development.
If this is you, come and join our team
The successful applicant will be required to undergo background checks in accordance with company policy.
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