Guest Service Agents

2 weeks ago

Melbourne, Australia Accor Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS


Job Description

*** Full-Time and Part-Time positions available ***

The successful candidate will:

Have the ability to work rotating 7 day roster. Be customer focused. Have great attention to detail. Be reliable and well groomed. Be a strong team player with excellent communication and interpersonal skills. Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety.
Additional Information

Our Hotel -  The  Novotel & ibis styles Melbourne Airport  isa new dual-branded, 464-room hotel opening on 1 July 2024.

The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, will be located just steps away from Terminal 4, Melbourne Airport. Guests will enjoy access to a fitness centre, conference rooms, pool, co working space and a number of food & beverage venues which form the hub of the mixed-use precinct.

This will be a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

Work Your Way - Flexibility to ensure a work life balance Car Parking. Learning programs through our “Learn your Way” platform, ongoing training and development opportunities (self-pace, virtual webinars, face to face). ALLHeartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide. Mental health and well-being support initiatives. Access to our Employee Assistance Program.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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