Service Management Lead

6 months ago

Mile End, Australia RAA Full time

**Exciting opportunity to join SA’s iconic RAA****:

- **Full-time permanent position based in Mile End**:

- **Join a tight-knit team with a fun, inclusive and supportive culture**

This exciting opportunity will see you support the delivery of IT Service Management practices through the effective delivery of ITIL processes such as Change Management, Release Management, Incident Management, Problem Management, Knowledge Management among others. In addition, you will:

- Capture business and user improvement opportunities for ServiceNow instance and evaluate alternative solutions.
- Ensure service management requirements are understood, developed, tested, and delivered to specification.
- Oversee the development, implementation, and maintenance of IT service management processes.
- Promote service ownership by establishing a service taxonomy including a Service Level Management process, a Service Catalogue, and a Service Portfolio Management process.
- Identify areas for improvement within service management processes and implement enhancements.
- Prepare and present regular reports on service management performance and improvement initiatives.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Tertiary qualification within a relevant IT area, or closely related field (desired).
- Experience in IT Service Management or a related field.
- Proven track record of implementing and managing ITIL-based service management processes.
- Demonstrated understanding of the role and function of Service Management and practices
- Technology enthusiast with a strong desire to learn new skills
- Strong analytical and problem-solving skills
- Proven ability to communicate and collaborate effectively with people at all organizational levels
- Understanding of Service Desk practices

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***

**Benefits**

***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

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